mncd

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Forum: Plugins
    In reply to: [WooCommerce] WC Query / price_filter error after updating
    Thread Starter mncd

    (@mncd)

    8 years, 10 months ago

    I’m sorry I never followed up with this thread. I missed the notifications about it.

    Unfortunately, my absence is inconsequential because I don’t have much help to give. I did get the site working again, but I had to completely change the theme.

    The one that the previous designer had used, Blvck, was discontinued and the company completely dropped support and made no attempt to help. There’s no reason they should remain anonymous in fact. Avoid this company — NRGThemes — they were useless and did not support their product and it wasn’t even all that old. Completely nonresponsive, disreputable and unreliable company as far as I’m concerned. Stay away from them.

    • This reply was modified 8 years, 10 months ago by mncd.
    Forum: Plugins
    In reply to: [Videopack] Thumbnail generation was working — now it doesn’t
    Thread Starter mncd

    (@mncd)

    8 years, 10 months ago

    Yes, I can play the H.264 video at the link on both Firefox and Chrome.

    It’s definitely strange because as I said, I believe thumbnail generation was working about a week ago on Windows and then suddenly stopped. Because of the error message, I thought the hosting company had suddenly changed something but obviously that’s not the case. It’s confusing because I don’t believe I made any significant changes to my system software configuration during this time.

    Oh well, I still think the plugin is great and at least it works flawlessly on the Mac. Thanks for the great tool as well as your efforts at troubleshooting.

    Forum: Plugins
    In reply to: [Videopack] Thumbnail generation was working — now it doesn’t
    Thread Starter mncd

    (@mncd)

    8 years, 10 months ago

    I’m running the latest version of Windows 10.

    It happens with all the videos I’ve tried.

    Link to one example video…

    Sample video

    Forum: Plugins
    In reply to: [Videopack] Thumbnail generation was working — now it doesn’t
    Thread Starter mncd

    (@mncd)

    8 years, 10 months ago

    Both Firefox and Chrome on Windows give me the same FFMPEG error when I hit Generate Thumbnails. It pops up as an alert box in each browser.

    Error: unable to load video in browser for thumbnail generation and FFMPEG not found at /usr/local/bin

    On the other hand, Safari on Mac works perfectly. I swear I had it working on the Windows PC too originally, but I could be wrong, and it definitely doesn’t work now.

    Forum: Plugins
    In reply to: [Videopack] Thumbnail generation was working — now it doesn’t
    Thread Starter mncd

    (@mncd)

    8 years, 10 months ago

    I have since discovered that if I access my WordPress site via my Windows PC then I can’t generate thumbnails as described above.

    However if I access the site via my Mac laptop, then I can? How is this possible?

    It’s the same server… and they said they don’t have FFMPEG installed? I’m so confused.

    • This reply was modified 8 years, 10 months ago by mncd.
    Forum: Fixing WordPress
    In reply to: WC Query error after updating – WooCommerce site
    Thread Starter mncd

    (@mncd)

    9 years, 9 months ago

    Thank you very much. I didn’t know about that specialized support forum.

    I just posted there.

Viewing 6 replies - 1 through 6 (of 6 total)