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Forum: Plugins
In reply to: [PayPal Zettle POS for WooCommerce] Product inventory not syncingYes, we disconnected Zettle and deactivated / reactivated the plugin. This had the effect of starting a fresh onboarding process.
Forum: Plugins
In reply to: [PayPal Zettle POS for WooCommerce] Product inventory not syncingI can confirm that redoing the onboarding sorted it. Clearly the sync of products from Zettle > Woocommerce is domain dependent.
One question, is how would you alert shop staff on the Zettle app that online orders have pushed items to zero stock? Unless you’re picking online orders off the shelf in real-time, there’s a real risk of selling a product that’s already been sold to an online customer.Forum: Plugins
In reply to: [PayPal Zettle POS for WooCommerce] Product inventory not syncingJust read your help. We did change domain around the time the problem first occurred. Could this affect ONLY one-way stock syncing whilst everything else works?
Forum: Plugins
In reply to: [PayPal Zettle POS for WooCommerce] Product inventory not syncingCouple of questions:
I’ve been running various tests and even abandoned the plugin in favour as an alternative, but that has separate issues.
1. Is it necessary for variation products to have ‘Track stock quantity for this product’ ticked for stock to be updated from Zettle sales > Woocommerce?
2. The stock updates aren’t in real-time. I’ve noticed some stock updating up to 2 hours after an order has completed.
The time delay makes it very difficult to test properly. For example, I’d deactivated various plugins to see if there was a conflict. Deactivating these plugins didn’t appear to resolve the issue, but then the stock later updated so I still don’t know which (if any) plugins were conflicting.
The webhook that appears to commit the update hasn’t been seen in the log files since 7th August.
3. Does the INFO Moved…etc mean the stock has been updated? Not sure why it says SUPPLIER to STORE?
2023-08-25T08:39:26+00:00 INFO Attempting to sync inventory of WC_Product_Variable 103537 with PayPal Zettle UUID 64d29b4c-0000-1000-8000-00718164a35d 2023-08-25T08:39:27+00:00
INFO Moved 7 items from SUPPLIER to STOREForum: Plugins
In reply to: [PayPal Zettle POS for WooCommerce] Product inventory not syncing` WordPress Environment
WordPress address (URL): https://yorkcityfootballclub.co.uk
Site address (URL): https://yorkcityfootballclub.co.uk
WC Version: 8.0.2
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In reply to: [PayPal Zettle POS for WooCommerce] Product inventory not syncingHere’s the logs:
2023-08-25T00:06:39+01:00 DEBUG Added 3 jobs to the queue 2023-08-25T00:06:40+01:00 DEBUG Added 1 jobs to the queue 2023-08-25T00:06:42+01:00 DEBUG Added 1 jobs to the queue 2023-08-25T06:31:17+01:00 DEBUG Added 1 jobs to the queue 2023-08-25T06:31:18+01:00 DEBUG Added 1 jobs to the queue 2023-08-25T05:32:18+00:00 INFO Attempting to sync inventory of WC_Product_Variation 103568 with PayPal Zettle UUID 64d29b4c-0000-1000-8000-00718164a35d 2023-08-25T05:32:19+00:00 INFO Moved 1 items from STORE to SOLD 2023-08-25T05:32:19+00:00 DEBUG Executed Job ‘sync-product-stock’ with ID 3779. 2023-08-25T05:32:19+00:00 DEBUG Removed 1 jobs from the queue 2023-08-25T05:32:19+00:00 DEBUG Executed Job ‘sync-product’ with ID 3780. 2023-08-25T05:32:19+00:00 DEBUG Removed 1 jobs from the queue 2023-08-25T05:43:36+00:00 DEBUG Added 1 jobs to the queue 2023-08-25T05:43:37+00:00 DEBUG Executed Job ‘sync-product’ with ID 3781. 2023-08-25T05:43:37+00:00 DEBUG Removed 1 jobs from the queue 2023-08-25T06:43:37+01:00 DEBUG Added 1 jobs to the queue 2023-08-25T06:43:41+01:00 DEBUG Added 1 jobs to the queue 2023-08-25T06:43:42+01:00 DEBUG Executed Job ‘sync-product’ with ID 3782. 2023-08-25T06:43:42+01:00 DEBUG Removed 1 jobs from the queue 2023-08-25T06:43:43+01:00 INFO Enabled inventory tracking for WC product 103537 with UUID 64d29b4c-0000-1000-8000-00718164a35d 2023-08-25T06:43:43+01:00 DEBUG Executed Job ‘set-inventory-tracking’ with ID 3783. 2023-08-25T06:43:43+01:00 DEBUG Removed 1 jobs from the queue 2023-08-25T05:44:37+00:00 DEBUG Added 1 jobs to the queue 2023-08-25T06:44:39+01:00 DEBUG Executed Job ‘sync-product’ with ID 3784. 2023-08-25T06:44:39+01:00 DEBUG Removed 1 jobs from the queue 2023-08-25T05:52:16+00:00 DEBUG Added 1 jobs to the queue 2023-08-25T06:52:22+01:00 DEBUG Added 1 jobs to the queue 2023-08-25T06:52:24+01:00 DEBUG Executed Job ‘sync-product’ with ID 3785. 2023-08-25T06:52:24+01:00 DEBUG Removed 1 jobs from the queue 2023-08-25T06:52:24+01:00 INFO Enabled inventory tracking for WC product 103537 with UUID 64d29b4c-0000-1000-8000-00718164a35d 2023-08-25T06:52:24+01:00 DEBUG Executed Job ‘set-inventory-tracking’ with ID 3786. 2023-08-25T06:52:24+01:00 DEBUG Removed 1 jobs from the queue 2023-08-25T06:06:21+00:00 DEBUG Added 1 jobs to the queue 2023-08-25T06:06:23+00:00 DEBUG Executed Job ‘sync-product’ with ID 3787. 2023-08-25T06:06:23+00:00 DEBUG Removed 1 jobs from the queue 2023-08-25T07:06:23+01:00 DEBUG Added 1 jobs to the queue 2023-08-25T07:06:27+01:00 DEBUG Added 1 jobs to the queue 2023-08-25T07:06:27+01:00 DEBUG Added 1 jobs to the queue 2023-08-25T07:06:28+01:00 DEBUG Executed Job ‘sync-product’ with ID 3788. 2023-08-25T07:06:28+01:00 DEBUG Removed 1 jobs from the queue 2023-08-25T07:06:28+01:00 INFO Attempting to sync inventory of WC_Product_Variable 103537 with PayPal Zettle UUID 64d29b4c-0000-1000-8000-00718164a35d 2023-08-25T07:06:29+01:00 INFO Moved 2 items from SUPPLIER to STORE 2023-08-25T07:06:29+01:00 DEBUG Skipping product 103568: 314 – 314. 2023-08-25T07:06:29+01:00 DEBUG Skipping product 103569: 253 – 253. 2023-08-25T07:06:29+01:00 DEBUG Skipping product 103570: 294 – 294. 2023-08-25T07:06:29+01:00 DEBUG Skipping product 103571: 140 – 140. 2023-08-25T07:06:30+01:00 INFO Moved 1 items from SUPPLIER to STORE 2023-08-25T07:06:30+01:00 INFO Moved 1 items from SUPPLIER to STORE 2023-08-25T07:06:30+01:00 INFO Moved 1 items from SUPPLIER to STORE 2023-08-25T07:06:30+01:00 DEBUG Executed Job ‘sync-product-stock’ with ID 3789. 2023-08-25T07:06:30+01:00 DEBUG Removed 1 jobs from the queue 2023-08-25T07:06:30+01:00 INFO Enabled inventory tracking for WC product 103537 with UUID 64d29b4c-0000-1000-8000-00718164a35d 2023-08-25T07:06:30+01:00 DEBUG Executed Job ‘set-inventory-tracking’ with ID 3790. 2023-08-25T07:06:30+01:00 DEBUG Removed 1 jobs from the queue
Forum: Plugins
In reply to: [PayPal Zettle POS for WooCommerce] WooCommerce Product Column BugThanks for this, but today we have identified a much more serious bug. We have found that ALL sales via the Zettle app are not updating the inventory on either side. We are using this as a our master inventory and so all our shop based sales are not being deducted from stock. This is causing us a huge issue as we just completed a comprehensive stocktake. The risk is that we’ll end up selling stock we don’t have! Please sort this urgently or have someone email me back.