mohammadyr's Replies | ww.wp.xz.cn

Forum Replies Created

Viewing 4 replies - 1 through 4 (of 4 total)

Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Issue with Ticket Submission on Mobile: Empty Field Error Despite Fields Being F

Thread Starter mohammadyr
(@mohammadyr)

1 year, 3 months ago

Hi @jawada

No, this didn’t solve the problem, but it sparked an idea in my mind that maybe the issue was on my side. After investigating, I realized that when I use two forms on the WordPress ticket submission page (one for mobile and one for desktop), this issue occurs. I took action to fix it, and it worked.

I’ll leave this chat here for others who might face the same problem. Good luck!

Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Issue with Ticket Submission on Mobile: Empty Field Error Despite Fields Being F

Thread Starter mohammadyr
(@mohammadyr)

1 year, 3 months ago

Wasn’t there a solution?

Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Issue with Ticket Submission on Mobile: Empty Field Error Despite Fields Being F

Thread Starter mohammadyr
(@mohammadyr)

1 year, 4 months ago

I mistakenly mentioned the version of a different plugin. The version used is 6.3.0, which is the latest released version. @jawada

Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Issue with Ticket Submission on Mobile: Empty Field Error Despite Fields Being F

Thread Starter mohammadyr
(@mohammadyr)

1 year, 4 months ago

Awesome Support version 5.3.5

PHP version 8.1.31

WordPress version 6.7.1

As you can see, in mobile mode, when the fields are filled, an error appears stating that you cannot submit an empty response. I have a solution myself, which is to disable the validation for these fields. Is that a good approach? Do you have a more effective solution?

Viewing 4 replies - 1 through 4 (of 4 total)