mona9585
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Emails to customers not sent (internals once arrive)Hi, we also did a mail-tester check which looks not perfect but good enough to not be blacklisted: https://www.mail-tester.com/test-66xke1flp
We tested now with actual buyers – they confirmed that they did not receive any emails. We still don’t know what the problem is… Any other suggestions that we can try?
Thanks!
Mona
Forum: Plugins
In reply to: [WooCommerce] Emails to customers not sent (internals once arrive)Hi Roxy,
Thanks a lot for your response!
Spam folders were checked and no message was in there as well. The WP Mail Logging also shows no sent message to a customer.
What I did find out this morning was that when a customer is registered on the page, they receive the order confirmation and payment successful messages while when they are not registered with an account (= guest), then not.
Any idea where I could change that to “with and without account” send emails?
Thanks a lot in advance!
Kind regards,
Mona
Forum: Plugins
In reply to: [Payment Plugins for Stripe WooCommerce] No payment options at all displayedsolved, I found the custom override that deactivated other payment options in a separate plugin