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  • Thread Starter Morgan1er

    (@morgan1er)

    Thanks a lot, it woks perfectly.

    Thread Starter Morgan1er

    (@morgan1er)

    I finally manage to resolve my problem with the help of another Spotify support guy.

    The problem was the media file prefix I used for Chartable. I had already tried to delete it and it didn’t change anything BUT I needed to delete it AND have Spotify force the update of my RSS feed on their side.

    So now it works as it should. I won’t put back the chartable prefix for now, maybe I’ll try it again in a couple of weeks because it used to work without any problem (I still don’t know why there was a bug with Spotify to start with).

    Thanks for your help anyway.

    • This reply was modified 2 years, 3 months ago by Morgan1er.
    • This reply was modified 2 years, 3 months ago by Morgan1er.
    Thread Starter Morgan1er

    (@morgan1er)

    Not exactly. I tried 2 things:

    • Putting this “TELOS A BESOIN DE VOUS” episode in draft then back to published.
    • I created a whole new “TEST” episode with the V3.mp3 in draft.

    But I can’t add a new published episode to my auditors just like that to debug this.

    Thread Starter Morgan1er

    (@morgan1er)

    Hi,

    I’ve already tried that but Spotify admins tell me that since my RSS feed doesn’t show the new V3.mp3, they can’t do anything. I have to edit the informations inside the RSS feed first.

    When I try to add or remove an episode, the RSS feed makes the change on this episode only, it doesn’t affect the other ones. The enclosure url of the V2.mp3 episodes never changes, that’s my problem.

    Any idea ? Appart from deleting and recreating those particular episodes? Because I don’t want to lose all the stats associated with them.

    Thanks.

    Thread Starter Morgan1er

    (@morgan1er)

    Hi,

    still no changes…

    Is there a way to manually edit the RSS feed ?I could try this at least.

    Thread Starter Morgan1er

    (@morgan1er)

    I made some further digging and here is what I found.

    In the RSS feed, the thing that is going wrong is the enclosure url referring to the V2.mp3 instead of the V3.mp3.

    I use a media file prefix for Chartable that appears in the enclosure url so I tried to delete it. When the RSS feed updates after, the media file prefix doesn’t appear anymore in the enclosure url but it still refers to the V2.mp3 instead of the V3.mp3.

    So I don’t know why or how, but the RSS feed doesn’t register the new V3.mp3 url that has been changed whereas all the other changes I make a registered.

    It must be a bug from SSP, don’t you think ?

    Thread Starter Morgan1er

    (@morgan1er)

    Hi,

    thanks for trying to help me.

    It’s been more than an hour and still nothing. But I’m not surprised : this has been going since yesterday when I discovered the problem.

    To try to help you, here’s what happened :

    • I had several episodes with V1.mp3 online that was working normally everywhere ;
    • I made changes to my audio files, so I made V2.mp3 and uploaded them in place of the V1.mp3. Everything worked fine everywhere ;
    • But suddenly, I don’t know why, I discovered that Spotify was putting the V1.mp3 versions. I only had this problem on Spotify : Apple Podcasts, Deezer and all the other platforms were OK. And of course, they all have the same feed ;
    • So I contacted Spotify and in the end, they told me to upload new V3.mp3 versions. So I took the V2.mp3 files, I renamed them into V3.mp3 and I uploaded them to replace the V2.mp3 ;
    • But the changes didn’t appear in Spotify. So we checked and that’s when I discovered the V3.mp3 versions don’t appear on my RSS feed. And it’s been like this since yesterday.
    • And to add to the mix up, I tried to make changes inside the description of the new V3.mp3 episodes, to see if they would appear. Well, those changes DO appear online, but I still have the old V2.mp3 versions.

    Hope this help. Because right now, I don’t know what to do… That’s why I would like to force my RSS feed to update everything from the start.

    Thread Starter Morgan1er

    (@morgan1er)

    Hi @kharisblank

    thanks a lot, it works like a charm!

    Have a good day!

    Thread Starter Morgan1er

    (@morgan1er)

    Wow, just made it!
    I was looking around on the web and i found help in the wordpress codex.

    So I used an onclick attribute and it works:

    <header id=”masthead” class=”site-header” role=”banner” <?php if ( ! empty( $header_image ) ) { ?>style=”background:url(<?php header_image(); ?>) no-repeat center center; background-size: cover; height:<?php echo get_custom_header()->height; ?>px;” <?php } ?> onclick=”location.href='<?php echo esc_url( home_url( ‘/’ ) ); ?>’;” style=”cursor: pointer;” title=”<?php echo esc_attr( get_bloginfo( ‘name’, ‘display’ ) ); ?>” rel=”home”>

    Hope it helps.

    Thread Starter Morgan1er

    (@morgan1er)

    And here is my site: http://gladysworks.com/wordpress/

Viewing 10 replies - 1 through 10 (of 10 total)