Osama Baloch
Forum Replies Created
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Forum: Plugins
In reply to: [Poptin - Exit Pop Ups & Email Popups] Number of views 0Hello @helcastro
Hope you are doing well. Thank you for reaching out to Poptin support.
Upon checking your account I could see that you’ve created an embeddable form which will only appear once you add the embed code on your page where you want this form to appear.
You can create a popup to make it appear like a normal popup instead. Popups can be found right above the forms tab in the left sidebar.
I’ve also sent you an email with screenshot for your reference. If you still have any questions please feel free to reach out to me at [email protected] or engage with me on the live chat.
Cheers!Hi @piechart ,
Hope you are doing well. Thank you for reaching out. I appreciate all the details you’ve shared.To actually locate your Poptin account and check whatâs going on with that popup, weâll need a bit more information. Could you please share your website URL and email us at [email protected]
from the same email address you used to sign up for Poptin?Once we can see your specific account and popup, weâll be able to quickly check and get back to you.
Youâre welcome to contact us through the chatbox inside your Poptin dashboard as well. Our live support team is available Monday to Friday, 9:00 AM â 5:00 PM (UTC +3).
We look forward to hearing back from you.
Cheers!Forum: Plugins
In reply to: [Poptin - Exit Pop Ups & Email Popups] Change Notification EmailHey @dolaige ,
Osama here from customer support team at Poptin. Hope youâre doing well.
You can change the email address of your lead notifications from Step 2 under Emails and Integrations. Here’s a step by step guide for your reference.
https://help.poptin.com/en/article/how-can-i-change-the-email-address-of-my-lead-notifications-rgxvi7/
Please feel free to reach out to us on live chat if you have any more questions.
Cheers!Hey @venturanna ,
Osama here from customer support team at Poptin. Hope youâre doing well.
On the Design Step 2 you can turn off the “Background Layer” toggle to disable the background layer from covering entire screen.
We also provide live chat support on our website so feel free to reach out if you have anymore queries or need any clarification.
We’re more than happy to help you đ
Cheers!Forum: Reviews
In reply to: [Poptin - Exit Pop Ups & Email Popups] Ridiculously expensive!Hello @gary_gough ,
Osama here from the Customer Success team at Poptin. Hope you are doing well.
You can create 2 Poptin accounts on the free plan. This will allow you to use Poptin on both of your websites and also give you an increased visitor limit for both sites.
We’re always striving to provide the best experience for you. I look forward to hearing back from you.
Please reconsider your review if my answer solves this issue for you đ.
Best regardsForum: Plugins
In reply to: [Poptin - Exit Pop Ups & Email Popups] HelpHello Michelle,
Hope you are doing well. Thank you for reaching out.
You can create a popup with the specific fields you require, such as Name and Email, Once users submit their information through Poptin, you can then export the leads and import them as a file into your Newsletter plugin.
At the moment, we don’t have a direct integration for this process but rest assured we’ll definitely add it to our roadmap.
If you need any help please feel free to reach out to us on live chat or send us an email at [email protected]
Cheers!Forum: Plugins
In reply to: [Poptin - Exit Pop Ups & Email Popups] Some bugsHello @ep2012 ,
Thank you for reaching out to us. We checked your account and can see that it’s working. Please check the following points.
1. Since you are pressing “Ok” it’s adding the HEX value which by default is black and is setting the black color. Thus overriding your blue color selection. Can you please simply select the blue color and then exit the selector by clicking outside of the color selector?
2. To make the entire line bold can you please try selecting the complete line of text and then making it bold? Make sure the color of the whole line is the same to be able to differentiate between bold and regular weights.
3. The popup is scaled down in size in the editor and would show accurately as per the set popup size i.e. height and width on your live website. Please check the guide below to see how you can resize the popup.
https://help.poptin.com/article/show/122334-how-to-resize-your-poptin
I’m also glad to tell you that you can use Color Hex Codes wherever you see the color selector, as you can see in the screenshot we sent to your email.
You can directly reach out to us at [email protected] and we’d be more than happy to assist đ
Cheers!Hi there, Iâm really sad to hear that you had a bad experience using our plugin.
Poptin popups are set to show only once per day and wouldn’t appear again to visitors who have converted by default. You can configure your popups to show all the time on all pages, or other available options in the Display Frequency configuration under Display Rules.
Please check the guide below to see how display frequency works.
https://help.poptin.com/article/show/50482-how-display-frequency-worksWe put a lot of effort into the product and customer service. Are you open to talking with me about the issue you are facing? I’ll do my best to help you set everything up as you need. You can reply here or ping me at [email protected]. đ
- This reply was modified 3 years, 3 months ago by Osama Baloch.
Hello,
Hope you are doing well. Thank you for reaching out.
Poptin is compliant with Google Adwords policies however, we recommend not to use Full-Screen popups in the first few seconds and always make sure that it’s possible to close your popups with our X Close and Close Buttons.
If you have any more questions, please feel free to reach out to us on live chat or email us at [email protected]
Cheers!
Forum: Reviews
In reply to: [Poptin - Exit Pop Ups & Email Popups] Plugin not workHi @fakhirshahwar đ
We would love to help you as this is the first time this bug is reported! Can you contact us via live chat?
I am also available at [email protected]Waiting for your response!
Hello,
Thank you for getting back to us.
You only have to install it once in the <head> of your website. You can do so through a third-party plugin such as Insert Header and Footer Plugin.
Once installed you have to copy the code below and insert it in the Header Section.
<script type=âtext/javascriptâ>var poptinAfterPageLoad = true;</script>
<script id=âpixel-script-poptinâ src=âhttps://cdn.popt.in/pixel.js?id=f62a165f3f7d8′ async=âtrueâ></script>Alternatively, the best way would be to connect with us over the live chat so that we can guide you in realtime.
Cheers!
Hello,
Thank you for your response. There are two codes, one is the Installation code and the other is the PoptinAfterPageLoad script.
You have to remove Poptin’s WordPress Plugin and add the codes below.
<script type=âtext/javascriptâ>var poptinAfterPageLoad = true;</script>
<script id=’pixel-script-poptin’ src=’https://cdn.popt.in/pixel.js?id=f62a165f3f7d8′ async=’true’></script>You have to add the above-mentioned code to the head of all pages on WordPress. You can do it from a 3rd Party Plugin.
We would love to assist you in real-time. To do so, we want you to reach out to us through live chat on http://www.poptin.com
I look forward to hearing back from you.
Cheers!
Hello,
Thank you for reaching out to Poptin support.
If you want Poptin to load once your website is done loading, you need to install Poptin manually on WordPress without the plugin.
You can click on Installation Code on the top right corner in your Poptin Dashboard and paste it in the <head> of your website. Once you’ve added that you can then simply add the script below right above the installation code.
<script type=âtext/javascriptâ>var poptinAfterPageLoad = true;</script>
This will make Poptin’s script load after your website is done loading.
You can also reach out to us on live chat if you need further assistance.
Cheers!
Forum: Plugins
In reply to: [Poptin - Exit Pop Ups & Email Popups] Zoho CRM IntegrationHello Jake,
Hope you are doing well. Thank you for reaching out.
We do integrate with Zoho with our native integration. You can check our integration guide by following the link below.
https://help.poptin.com/article/show/91810-how-to-integrate-your-poptin-with-zoho-crm
Feel free to reach out to us through our live chat or email us at [email protected]
Cheers!
Hello Tiziano,
Hope you are doing well. Thank you for reaching out to us.
Upon checking I can confirm that your popups are working on both the mobile and desktop. However, I can see that you are using Full Screen popups which we do not recommend to use on Mobile Devices.
For mobile devices we recommend you to use other type of popups, like mobile, lightbox etc.
Can you please join me over at our Live Chat? I would be more than happy to get you a demo on this.
Cheers!