Your plugin is way better. I actually was able to make it work by editing the line in the the code that calls for the Freshdesk URL. Instead of it being Something.Freshdesk.com since it is a vanity URL, I put in the whole thing like Support.Something.com.
This could probably be a quick update for you on this plugin to just change the code where users put in their Freshdesk URL.
I get the same warning as well and this plugin will not work with SSO and vanity URL.
Any update on this being fixed?
Thank you so much for your support!
Thanks so much Jason. We are chugging along to make this a really useful plugin for developers to provide a better client experience.
