@wfpeter the Live Traffic page is definitely helpful and provided the most information. This morning, we had another lockout and according to Live Traffic, it was due to 5 failed login attempts. I was able to unblock her account.
The issue here though is that our company all uses 1Password to store all of our password and to act as our MFA. When we click to fill in our credentials, it then takes us to the next page and automatically fills in the MFA code. Half the time this will let us log in, and half the time it will fail. I have found that to get it to work somewhat consistently, I have to wait until there is less than 15 seconds left for that MFA code. If I do it if there is 25 seconds, then it often fails. I believe the root issue is that the MFA aspect from Wordfence is rejecting valid MFA codes more often than not, and then leading to lockouts due to failed login attempts.
