mudmates

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  • Forum: Plugins
    In reply to: [Meta for WooCommerce] Some products not syncing
    Thread Starter mudmates

    (@mudmates)

    5 years, 8 months ago

    Hi Lindsey
    I’ve had a reply from Steve and have added Skyverge as admin to my Woocommerce site.
    Thanks
    Alana

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Some products not syncing
    Thread Starter mudmates

    (@mudmates)

    5 years, 8 months ago

    Thanks Lindsay, I have competed the enquiry form as directed. I look forward to hearing from you further.
    Alana

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Some products not syncing
    Thread Starter mudmates

    (@mudmates)

    5 years, 8 months ago

    Hi Lindsey

    The products are all variable products, all with prices set in Woocommerce.

    The Coveralls have different colours and size attributes.
    The personalised Swim Bags and Wet Bags have different colour attributes and also uses Extra Product Options so customers can enter a name to be personalised on the bag, plus a colour for the name.

    All 3 of these products used to sync to Facebook, prior to the recent uninstall/reinstall and update to V2 which was completed for me by a marketing manager.

    I have deleted all 3 products from Facebook as you said, updated the product and have clicked ‘sync products’ under Product Sync.
    However, they are still not showing in my catalog.

    For Coveralls, this is an example of what is showing. There are no ID numbers for each of the variations.
    Facebook ID: 3608064282558066
    Variant IDs:
    8142:
    1808:
    1810:
    1811:
    11429:
    1812:
    11428:
    707:
    708:

    I’ve checked the products that are syncing correctly and there is an ID number listed for all the variants.

    Thanks
    Alana

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Some products not syncing
    Thread Starter mudmates

    (@mudmates)

    5 years, 8 months ago

    P.S.
    I am also getting this error message when I make any updates to my products in Woocommerce:

    Facebook for WooCommerce error:
    Unsupported post request. Object with ID ‘1969826549810964’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

    Thanks

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Some products not syncing
    Thread Starter mudmates

    (@mudmates)

    5 years, 8 months ago

    Thanks for your quick reply Lindsey.

    Ok, that’s good to know!

    The 3 products not syncing:
    – are NOT virtual
    – yes, they all have the setting set to Sync and show in catalog
    – I don’t have any tags under ‘exclude from sync’

    I did find an ‘&’ sign in the meta description for 2 of the products, but I removed this several days ago and that hasn’t helped either.

    Would love your help further on this please!
    Thanks so much
    Alana

Viewing 5 replies - 1 through 5 (of 5 total)