Muggles

@tripats – Thanks for the feedback. That didn’t really work, but it did lead to me actually creating a new pixel, uninstalling the plugin on WordPress and then uploading and activating the plugin that Facebook told me to download. Then I eventually managed to connect the two – Hallelujah!

Now I can see that the products have synced (it’s only 5 at this stage, just want to get it sorted before going further), but nothing is showing in the Facebook shop, which fyi, I could only find the tab for by reverting to the old layout for 48-hours!

Anyway, I’m going to give it up for now and will have another look in a day or two. Maybe it just needs time to populate before actually showing in the shop. No idea.

Thanks so much for trying to help though. Really appreciate it 😀 .

Thanks for the advice @anjeelastha01 – I ended up scrapping the site completely and recreating it from scratch. I don’t seem to have much luck with trying to transfer sites, this is the 2nd time I’ve done it and on both occasions it has been a disaster. My mothers old saying of “Laziness is never any good unless it’s well followed up” is true to this day. I shouldn’t be lazy, I should start from scratch each time LOL. Fortunately I don’t create that many sites so it isn’t to much of a problem 😉

Anyway, thanks all. Going to mark this as resolved now. Bye 😀

Hi, thanks for the speedy response, I tried this new code, both with and without my original code mentioned in my post but in both instances the arrows are still blue.

I’m not sure if it is related or not but when you go the the Shop or Bookings tab on my menu and you select one of the sub-menu options and move the mouse away, then the sub-menu tab that you selected also goes blue. I can’t pin point what code is causing this but I think it may be related as it is the same blue.

That is what led me to the wp admin theme colour possibility as the only place that blue is mentioned that I can find when inspecting the elements is regarding the wp admin theme colour.

As I said, don’t know if it has anything to do with the problem or not, but rather too much info than too little right… 🙂

Any other suggestions?

Thanks again for trying to assist.

Regards.
Sara

Done 😀

Hi @skyverge sincere apologies for not replying sooner – Life got in the way LOL

As I mentioned the other day, I had a very interesting chat session with Vladimir from Concierge Facebook Support regarding everything I mentioned in my initial post that pertained specifically to Facebook. I’m going to give feedback from this chat below, but will also be giving updates on anything that is still not working 100%:

PRODUCTS NOT SYNCING – SOLVED
Refer initial thread and replies above.

FACEBOOK DYNAMIC ADS POLICY VIOLATION – SOLVED
The sync that occurred after I fixed the wording of the 2 products involved in the Policy Violations, did pull the correct wording through to Facebook, but the 2 products were still blocked. I couldn’t find anywhere where I could report this issue to Facebook, but after I reported it to Vladimir, he got them to review the 2 products and that issue is now 100% resolved. Just FYI, I got confirmation of this within 24-hours from Facebook.

SYNC WARNINGS – NOT SOLVED, BUT NOW IGNORING
Vladimir confirmed what you advised and said that while the Missing or Invalid Information will lower the quality of the catalogue it should not prevent items from being added to the catalogue. He would still recommend that we fix the warnings to be sure that everything is working properly.

My current/updated warnings are now listed as:

A product is missing a field: “google_product_category”
170 items
I’m ignoring this warning for now

A product is missing a field: “variant_label”
66 items
I’m ignoring this warning for now

A product is missing a field: “variant_value”
66 items
I’m ignoring this warning for now

Incorrectly Formatted Property: “variant”
2 items
In answer to your request for more detail above, I did have a look at this warning. The warning was given in connection with the DZX031000 – Picnic Sets product and when you look at it in more detail it states the following (apologies but I can’t give you a screenshot here so this may take some figuring out on your part):

Incorrectly Formatted Property: “variant”
2 items
2Products Affected
Line
id
title
variant
description
price
721
DZS031000_21010
DZX031000 – Picnic Sets
type:Picnic Set 1 – Plate, Utensil Set & Mug/Picnic Set 2 – Plate, Utensil Set, Mug & Placemat:Picnic Set 1…See more
Picnic Set 1 includes a 14cm Polymer Plate, Polymer Utensil Set and a 6oz White Espresso Mug.
269ZAR
722
DZT031000_21011
DZX031000 – Picnic Sets
type:Picnic Set 1 – Plate, Utensil Set & Mug/Picnic Set 2 – Plate, Utensil Set, Mug & Placemat:Picnic Set 2…See more
Picnic Set 2 includes a 14cm Polymer Plate, Knife, Fork & Spoon Polymer Utensil Set, a 6oz White Espresso Mug and a Mousepad that can be used as a placemat.
299ZAR

I did a search on the error and I believe that it pertained to an Invalid Character in my Attribute Name. I had a “/” and a “&” in the Attribute Name. I have now removed those characters, so we will see what happens when the next sync goes through. I found this article which is what led to me changing the Attribute – https://shopify.flexify.net/facebook-product-feed-app/troubleshooting-faq/

It’s great to know that you guys are aware of these issues Simon and thanks again for being on the ball and letting us know that this is on your roadmap. To answer your question, personally, I think I’d prefer to load the Google Category manually, but possibly from some sort of drop down list or a list with a search function of some sort. I don’t like the idea of losing flexibility that you mentioned above.

However, having said that, I can understand if you guys decide to map the existing WooCommerce categories and map them to the list of Google categories as I’m sure there are lots of websites out there with HUGE product bases and to go and edit each one individually it going to be a time consuming pain. Ideally we need the option of the mapping to update existing products and then the flexibility of choosing for each individual product as they get loaded, but I highly doubt that is going to happen.

Other than that, as these warnings are not delaying/interrupting the sync, I’m quite happy to wait for you guys to make a decision on how you are going to sort this out – Thanks again for all your efforts 😀

PRODUCT VARIATION IMAGES – PLEASE ADVISE
Vladimire from Facebook has advised that unfortunately there is no possibility of arranging the parent image to used unless you go and actually select it as mentioned above. He did advise that we request this feature by giving feedback on it to: https://www.facebook.com/help/contact/268228883256323

I haven’t done this yet, but I will get onto it soon and will also fill in your support form as mentioned above.

In the meantime, I’m going to reinstall one of the plugins I mentioned and see if this will sort out this issue for me. I’ll try and give you feedback after the next sync to advise if it worked or not.

PRODUCT CATEGORIES VS FACEBOOK PRODUCT COLLECTIONS – PLEASE ADVISE
Vladimir from Facebook, basically just copied and pasted the Facebook Help section on this issue which basically advises that they are transitioning to Facebook Shops and that he hopes that in near future, a lot of features will be added.

Hopefully they will come back to you on this soon Simon.

I did have another look at this on Facebook and it looks like when you link your store, the Collections option in the Facebook Shop is no longer accessible. I think the closest option now is Product Sets. I’ve had a look at this but firstly, I get the impression that this is only going to group them for adverts and not in the shop itself and secondly, I haven’t actually been able to get it to work yet LOL. I’ll keep trying ;-).

In the meantime, I’m just glad that all my products are in my Facebook Shop without me having to go and manually load everything again. I’m sure the grouping/order will be sorted out in time. I’ll be patient 🙂

PRODUCT UPLOAD / PRODUCT UNDER REVIEW – 3-4 DAYS POST INITIAL SYNC
I do still have one more issue and that is that my products still appear to be uploading after approximately 3-4 days now and a lot of my products are still under review in the shop.

When you go to Woocommerce/Settings/Integrations/Facebook for Woocommerce and you click on Manage Connection, it comes up with the Facebook for Woocommerce/Facebook Business Settings window. In that window – Facebook Page, Facebook Pixel, Your Products and Ad Setup all have green ticks to show that everything is finished and correct. Under Advanced Options though, it states the following:

Your Products
101 Products in your inventoryView
Uploading…

Why would this still be saying “Uploading” after such a long time?

Also, when you go to a lot of my products on my Facebook Shop it still states in the top right hand corner:

Your product is being processed
This usually takes a few minutes. We’ll notify you when processing is complete and your product is visible.

The product is there and it is visible as they say, but why would it still say that it is being processed 3 – 4 days later.

According to Vladimir from Facebook, this is just a glitch as he can see that the products are updating everyday and that there are no errors in the update process. He essentially advised me to ignore this and to check in the Data Source section of the catalogue to see how an update session went.

This is all good and well, but how do I get rid of the glitch?

@skyverge – Simon, do you have any suggestions regarding this?

Hope to hear back from you soon and thanks again for all your help and advice. Stay safe everyone.

Regards Sara

PS @skyverge – If you need the screenshots of anything, let me know and I’ll open a support request as you mentioned above. Thanks.

• This reply was modified 6 years ago by Muggles.