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  • Thread Starter mzcantankerous

    (@mzcantankerous)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://justoilhair.com
    Site address (URL): https://justoilhair.com
    WC Version: 3.8.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.14 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 260 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7
    NSS/3.44
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: wp_
    Total Database Size: 13.95MB
    Database Data Size: 12.70MB
    Database Index Size: 1.25MB
    wp_woocommerce_sessions: Data: 10.00MB + Index: 0.24MB + Engine MyISAM
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    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (12) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.3
    All In One SEO Pack: by Michael Torbert – 3.3.4
    Classic Editor: by WordPress Contributors – 1.5
    Constant Contact Forms for WordPress: by Constant Contact – 1.7.0
    Constant Contact Forms WordPress Hotfixes: by Constant Contact – 1.0.1
    Event Calendar WD: by 10Web – 1.1.33
    Huge IT Forms: by Huge-IT – 1.4.9
    Gallery - Video Gallery: by Huge-IT – 2.2.0
    Gratisfaction- Loyalty Rewards Referral Birthday and Giveaway Program: by Appsmav – 3.7.2
    Product Sort and Display for WooCommerce: by a3rev Software – 1.9.0
    WooCommerce: by Automattic – 3.8.1
    WP-SpamShield: by Red Sand Media Group – 1.9.21
    
    ### Inactive Plugins (4) ###
    
    Jetpack by WordPress.com: by Automattic – 8.0
    Quiz And Survey Master: by ExpressTech – 6.4
    Social Boost: by Appsmav – 3.1.2
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Basic): by WebToffee – 2.6.0
    
    ### Must Use Plugins (3) ###
    
    Endurance Browser Cache: by Mike Hansen – 0.4
    Endurance Page Cache: by Mike Hansen – 1.5
    WP-SpamShield Anti-Malware & Functional Integrity Scanner: by Red Sand Media Group and Blackhawk Cybersecurity – 1.9.21
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #37 - /index.php/shop/
    Cart: #108 - /index.php/cart/
    Checkout: #109 - /index.php/checkout/
    My account: #110 - /index.php/my-account/
    Terms and conditions: #39 - /index.php/blog/
    
    ### Theme ###
    
    Name: Square
    Version: 1.6.0
    Author URL: https://hashthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 4
    Oldest: 2019-12-19 02:57:25 +0000
    Newest: 2020-01-11 20:57:26 +0000
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    I too have been having this issue. I noticed it last month when I created a coupon that offered a flat discount combined with free shipping. The shipping charges were taken off at the checkout but when the customer paid through PayPal the shipping charges were there. I called PayPal who states they go by the information that is sent to them. I also noticed that the charge was incorrect. It was a shipping cost that I no longer have active. I changed it a long time ago so I’m curious as to where the information is being pulled? My guess is that it’s buried in the code somewhere. Now I’m noticing on a free shipping coupon that has been active for quite some time, some times it works and some times it doesn’t, specifically if customer enters their 9 digit zip code instead of their 5 digit zip code. All of this started last month after the last upgrade. I’ve had to refund so many charges it’s embarrassing. HELP!

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