mzn001

Hi Yordan,

Thank you so much for your swift response! I’ve tried the given steps:

1. I have installed and activated the WP Mail Logging by MailPoet plugin

2 & 3. I have triggered New Order email notification (with one of the existing orders) to Admin email but nothing was sent to our mailbox and nothing was logged in WP Mail Log too. Screenshot: https://imgur.com/LWM8HbT

4. I have amended wp-config.php in my FTP but I am not sure if this was the root cause. I have tried Step#2 and 3 again after this amendment but nothing was sent as well. Screenshot: https://imgur.com/m6VkRNu

5. Yes! I am using SiteGround 🙂

6.

### WordPress Environment ###

WordPress address (URL): https://-----.com
Site address (URL): https://-----.com
WC Version: 5.6.0
REST API Version: ✔ 5.6.0
WC Blocks Version: ✔ 5.8.0
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.5.1
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.23
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wpvt_
Total Database Size: 214.99MB
Database Data Size: 137.52MB
Database Index Size: 77.47MB
wpvt_woocommerce_sessions: Data: 5.02MB + Index: 0.08MB + Engine InnoDB
wpvt_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpvt_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpvt_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB + Engine InnoDB
wpvt_woocommerce_order_itemmeta: Data: 22.56MB + Index: 28.09MB + Engine InnoDB
wpvt_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpvt_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpvt_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpvt_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_woocommerce_payment_tokenmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpvt_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pig_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pig_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
pig_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pig_options: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
pig_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pig_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pig_sgs_log_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pig_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pig_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pig_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pig_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pig_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pig_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pig_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpvt_actionscheduler_actions: Data: 0.16MB + Index: 0.20MB + Engine InnoDB
wpvt_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_actionscheduler_logs: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpvt_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_categorymeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpvt_comments: Data: 5.52MB + Index: 2.38MB + Engine InnoDB
wpvt_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_member_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_newsletter: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wpvt_newsletter_emails: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wpvt_newsletter_sent: Data: 1.52MB + Index: 1.94MB + Engine InnoDB
wpvt_newsletter_stats: Data: 1.52MB + Index: 0.77MB + Engine InnoDB
wpvt_newsletter_user_logs: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpvt_nx_entries: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wpvt_nx_posts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpvt_nx_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_options: Data: 6.31MB + Index: 0.23MB + Engine InnoDB
wpvt_portfolio_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_postmeta: Data: 55.59MB + Index: 33.11MB + Engine InnoDB
wpvt_posts: Data: 8.52MB + Index: 2.47MB + Engine InnoDB
wpvt_product_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wpvt_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wpvt_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_termmeta: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wpvt_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpvt_term_relationships: Data: 0.48MB + Index: 0.27MB + Engine InnoDB
wpvt_term_taxonomy: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wpvt_usermeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wpvt_users: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
wpvt_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpvt_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_wc_category_lookup: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpvt_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpvt_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpvt_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpvt_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wpvt_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpvt_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpvt_wc_product_meta_lookup: Data: 0.23MB + Index: 0.41MB + Engine InnoDB
wpvt_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_webis_pbet: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_webis_pbet_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_webis_pbet_order_item: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpvt_wfconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpvt_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_wffilemods: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wpvt_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpvt_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wpvt_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpvt_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpvt_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpvt_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpvt_wfstatus: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wpvt_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_wpml_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpvt_yith_wcwl: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpvt_yith_wcwl_lists: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wpvt_yoast_indexable: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
wpvt_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
wpvt_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpvt_yoast_primary_term: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wpvt_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpvt_yoast_seo_meta: Data: 0.16MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 2165
br_sale_report: 1
custom_css: 1
customize_changeset: 9
faq: 10
nav_menu_item: 28
notificationx: 1
page: 26
porto_builder: 22
post: 1
product: 804
product_variation: 6
revision: 743
schema: 2
shop_coupon: 5
shop_order: 5187
shop_order_refund: 47
wpcf7_contact_form: 6
yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (44) ###

WooCommerce Advanced Product Labels: by BeRocket – 1.2.3.1
Beeketing For WooCommerce: by Beeketing – 3.8.16
Click to Chat: by HoliThemes – 3.3.10
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Cost of Goods for WooCommerce: by WPFactory – 2.4.7
Disable Comments: by WPDeveloper – 2.1.2
Dynamic Featured Image: by Ankit Pokhrel – 3.7.0
Site Kit by Google: by Google – 1.40.0
Insert Headers and Footers: by WPBeginner – 1.6.0
Intuitive Custom Post Order: by hijiri – 3.1.3
Jetpack: by Automattic – 10.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
Newsletter: by Stefano Lissa & The Newsletter Team – 7.2.3
Ni WooCommerce Sales Report: by anzia – 3.5.5
NotificationX: by WPDeveloper – 2.0.2
Porto Theme - Functionality: by P-Themes – 2.1.6
Post Duplicator: by Metaphor Creations – 2.23
Product Batch & Expiration Tracking for WooCommerce: by Webis – 1.5
Product Sales Report for WooCommerce: by Aspen Grove Studios – 1.5.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Slider Revolution: by ThemePunch – 6.5.4
Sales Report for WooCommerce: by BeRocket – 3.5.7.1
Schema: by Hesham – 1.7.9.2
Stock Exporter for WooCommerce: by Webdados – 0.8.2
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.9
Free Shipping Bar for WooCommerce: by VillaTheme – 1.1.4.9
WooCommerce Blocks: by Automattic – 5.8.0
WooCommerce - Store Exporter: by Visser Labs – 2.7
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2 (update to version 2.1.3 is available)
WooCommerce Stripe Gateway: by WooCommerce – 5.4.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.3
WooCommerce: by Automattic – 5.6.0
WooHistory - WooCommerce Order History: by WPSlash – 1.1
Wordfence Security: by Wordfence – 7.5.5
Yoast SEO: by Team Yoast – 17.1
WP Fastest Cache: by Emre Vona – 0.9.3
WP Mail Logging: by Wysija – 1.9.9
WP Sitemap Page: by Tony Archambeau – 1.6.4
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.8.6

YITH WooCommerce Ajax Product Filter: by YITH – 4.1.1
YITH WooCommerce Ajax Search: by YITH – 1.10.0
YITH WooCommerce Wishlist: by YITH – 3.1.0

### Inactive Plugins (9) ###

Contact Form CFDB7: by Arshid – 1.2.5.9
Flexible Checkout Fields: by WP Desk – 3.0.11
Free shipping notification WooCommerce Pro: by PI Websolution – 1.3.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.18.0
PublishPress Capabilities: by PublishPress – 2.2
SiteGround Optimizer: by SiteGround – 5.9.6
SiteGround Security: by SiteGround – 1.1.2
Social Slider Widget: by creativemotion – 1.9.5
WooCommerce Better Usability: by Moises Heberle – 1.0.49

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: SGD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: porto-child
Version: (update to version 0 is available)
Author URL: 
Child Theme: ✔
Parent Theme Name: Porto
Parent Theme Version: 6.1.8
Parent Theme Author URL: http://www.portotheme.com/
WooCommerce Support: ✔

### Templates ###

Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-empty.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php
porto/woocommerce/cart/cross-sells.php
porto/woocommerce/cart/mini-cart.php
porto/woocommerce/cart/proceed-to-checkout-button.php
porto/woocommerce/cart/shipping-calculator.php
porto/woocommerce/checkout/form-billing.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/form-shipping.php
porto/woocommerce/checkout/payment-method.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/checkout/thankyou.php
porto/woocommerce/content-product-cat.php
porto/woocommerce/content-product.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-product.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php
porto/woocommerce/global/wrapper-start.php
porto/woocommerce/loop/add-to-cart.php
porto/woocommerce/loop/loop-end.php
porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
porto/woocommerce/loop/rating.php
porto/woocommerce/loop/sale-flash.php
porto/woocommerce/myaccount/dashboard.php
porto/woocommerce/myaccount/downloads.php
porto/woocommerce/myaccount/form-add-payment-method.php
porto/woocommerce/myaccount/form-edit-account.php
porto/woocommerce/myaccount/form-edit-address.php
porto/woocommerce/myaccount/form-login.php
porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php
porto/woocommerce/myaccount/my-account.php
porto/woocommerce/myaccount/my-address.php
porto/woocommerce/myaccount/my-downloads.php
porto/woocommerce/myaccount/my-orders.php
porto/woocommerce/myaccount/navigation.php
porto/woocommerce/myaccount/orders.php
porto/woocommerce/myaccount/payment-methods.php
porto/woocommerce/myaccount/view-order.php
porto/woocommerce/order/form-tracking.php
porto/woocommerce/order/order-details-customer.php
porto/woocommerce/order/order-details.php
porto/woocommerce/order/order-downloads.php
porto/woocommerce/order/tracking.php
porto/woocommerce/single-product/add-to-cart/simple.php
porto/woocommerce/single-product/add-to-cart/variable.php
porto/woocommerce/single-product/meta.php
porto/woocommerce/single-product/product-attributes.php
porto/woocommerce/single-product/product-image.php
porto/woocommerce/single-product/product-thumbnails.php
porto/woocommerce/single-product/rating.php
porto/woocommerce/single-product/related.php
porto/woocommerce/single-product/review-meta.php
porto/woocommerce/single-product/review-rating.php
porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php
porto/woocommerce/single-product/short-description.php
porto/woocommerce/single-product/tabs/tabs.php
porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php
porto/woocommerce/single-product-reviews.php

### Action Scheduler ###

Complete: 515
Oldest: 2021-09-04 09:25:24 +0000
Newest: 2021-09-18 15:28:00 +0000

Pending: 1
Oldest: 2021-09-19 12:36:15 +0000
Newest: 2021-09-19 12:36:15 +0000

### Status report information ###

Generated at: 2021-09-18 23:36:04 +08:00

Again, thank you very much for your help!! 🙂

Regards,
MZ