Shake Girl
Forum Replies Created
-
2+ months later, still no beta and no resolution? 🙁
more than 1 month since my initial submission for (premium) support on this problem. my site has not been updated while waiting for you to simply take a look and either fix the issue or let me know it CAN’T be fixed so that i can move on to another solution for images management. it is now comfortably AFTER the holiday and i would appreciate some sort of movement towards a resolution.
i have paid for a license to get premium support for this. it is now 17 days after i submitted a premium support request to fix this problem and i still don’t have a reply from anyone telling me when or IF it can be fixed.
i was told to backup my database and allow them access to my server. done. i’ve stopped updating my website to allow time for this problem to be resolved without data loss. now, i’m just losing paying customers. can someone PLEASE get back to me now?? 2+ weeks for this is ridiculous.
note: i’m only coming to this public forum now because your ‘premium’ support people aren’t replying to inquiries or giving me an updates on progress.
it’s causing some serious database issues. stopping the process means possibly causing corrupted tables and they’ve had to run a repair several times. now i can only wait for the fix…this is serious as it basically shuts down a wordpress site running this plugin :-/
done – thanks
Forum: Themes and Templates
In reply to: [Themolio] post background disappears in WPECnote: i posted this support thread on the WPEC support forum with no response so here i am 🙂