NASC

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Forum: Plugins
    In reply to: [WP Support Plus Responsive Ticket System] Plugin extremely slowed our site down
    Thread Starter NASC

    (@nasc)

    11 years ago

    I have decided to do a complete restore of my site. There are too many
    problems that need to be fixed in CSS and so on.

    So no need to do anything.

    I will reinstall your pluging after I have it back up and Im sure everything will be fine.

    I still need the answer to the questions that will apply to a new
    installation.

    thanks for your help

    Forum: Plugins
    In reply to: [WP Support Plus Responsive Ticket System] Plugin extremely slowed our site down
    Thread Starter NASC

    (@nasc)

    11 years ago

    Sorry, one more thing

    I am not sure if it is showing up correcty:

    When I select “service request” on my top menu, all the field
    show up on the right side.

    But it still says “create a new ticket”

    I thought the fields don’t show until you actually select
    “create a new ticket” like your site,

    thanks, sorry for all the questions, but I really need this plugin to work correctly, it’s very needed for our Association. I will definitely pass it on to all the members once we get it working.

    Forum: Plugins
    In reply to: [WP Support Plus Responsive Ticket System] Plugin extremely slowed our site down
    Thread Starter NASC

    (@nasc)

    11 years ago

    Thanks for fixing this issue. My site is back up to speed and your plugin works great.

    I have a few questions:

    Where can I find documentation? I’m sure that would answer most of these questions.

    My site still gets a server error on GTmetrix and will not show me
    any details.

    The blue menu button does not show up- I have tried all 4 possibilities, I would like it in the top right area. Before the problem with the site happened I could see the edge of the button peeking out from the very edge of my slider, just enough to see the
    color blue button. Now I don’ even see that

    In setting up custom fields, which is one our our most important issues,
    what does it mean “option key and value should be entered”? I placed a few
    options in the area, hit Create New Field” and a it popped up with
    “Please insert Field label” – I don’t understand

    Can we have a multiselect field so the user can select more that one option?

    Can we change the order of the custom fields?

    How can we edit the original fields and order?

    Will your plugin work with “advanced custom fields” plugin?

    What does “custom status” mean?

    Forum: Plugins
    In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Front end fields show – but can't enter data
    Thread Starter NASC

    (@nasc)

    11 years ago

    I have a call into my ISP, The last thing I remember is I was lookiing at the submit-ticket page to see if I could see anything wrong with the
    advanced custom fields we had set up, then I deactivated and deleted your
    plugin, when I went back to look at the submit page again I got the 500 error.

    Any Ideas??

    Thanks,

    Forum: Plugins
    In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Any users can be assigned except admin
    NASC

    (@nasc)

    11 years ago

    I have the same question

    Forum: Plugins
    In reply to: [User Role Editor] I do not get the role options to show up
    Thread Starter NASC

    (@nasc)

    11 years ago

    Sorry, Please disregard this post. I wasn’t looking in the User area.

Viewing 6 replies - 1 through 6 (of 6 total)