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  • Thread Starter nexuswebworks

    (@nexuswebworks)

    Thank you for your response, Mirko. I really do appreciate the support.

    I cleared the template cache, and regenerated the product attributes lookup table, but there was no difference.

    Thread Starter nexuswebworks

    (@nexuswebworks)

    Tested in incognito with /?nocache=1 url parameter to ensure no caching, and the issue still remains.

    I also disabled the Object Cache (I missed it before sending the system report).

    I’m at a loss. Any insight would be greatly appreciated.

    Thread Starter nexuswebworks

    (@nexuswebworks)

    Thank you, Mirko.
    
    Staging created. Caches flushed and deactivated. All plugins deactivated apart from Woo, storefront theme activated, and still the same issue.
    
    https://woocommerce-1112649-4110131.cloudwaysapps.com/
    
    
    
     WordPress Environment
    
    WordPress address (URL): https://woocommerce-1112649-4110131.cloudwaysapps.com
    Site address (URL): https://woocommerce-1112649-4110131.cloudwaysapps.com
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    WC Blocks Version: ✔ 11.4.8
    Action Scheduler Version: ✔ 3.6.4
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    WP Multisite: –
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    WP Debug Mode: –
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    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages
    
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    Cart: #45 - /cart/
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    Newest: 2023-11-29 01:09:23 -0600
    
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    Newest: 2023-12-29 01:05:30 -0600 Status report information
    
    Generated at: 2023-11-29 01:13:23 -06:00
    
    Thread Starter nexuswebworks

    (@nexuswebworks)

    Hi Saif,

    Thank you very much for the response, and, yes, it is quite frustrating.

    I cleared the transients, but there was no change. To be honest, at this point, I’m completely at a loss.

    Thread Starter nexuswebworks

    (@nexuswebworks)

    Hi Shameem,

    Thank you very much for getting back to me.

    Steps taken:
    1. Breeze Cache Plugin Deactivated
    2. Cloudflare Development Mode Switched On
    3. Cloudflare Cache Purged
    4. Cloudways Server Side Cache Purge
    5. Varnish Cache Disabled
    6. Object Cache Pro Flushed & Disabled
    7. Website Admin Accessed Via Incognito in Chrome and Edge

    The issue still remains, I’m afraid.

    Thread Starter nexuswebworks

    (@nexuswebworks)

    I can’t see any logs that are related to this issue.

    Thread Starter nexuswebworks

    (@nexuswebworks)

    Woocommerce System Report
    
    
    
    
     WordPress Environment
    
    WordPress address (URL): https://eternityinabox.com
    Site address (URL): https://eternityinabox.com
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    REST API Version: ✔ 8.2.2
    WC Blocks Version: ✔ 11.1.3
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    Log Directory Writable: ✔
    WP Version: 6.4.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: ✔ Server Environment
    
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    PHP Version: 8.1.25
    PHP Post Max Size: 100 MB
    PHP Time Limit: 800
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    cURL Version: 7.64.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
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    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database
    
    WC Database Version: 8.2.2
    WC Database Prefix: wp_
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    Database Data Size: 554.57MB
    Database Index Size: 307.72MB
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    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔ Active Plugins (33)
    
    Astra Pro: by Brainstorm Force – 4.4.0
    Breeze: by Cloudways – 2.0.31
    FunnelKit Cart for WooCommerce: by FunnelKit – 1.2.0
    Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.4.11.1
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    Elementor: by Elementor.com – 3.17.3
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    Klarna Order Management for WooCommerce: by klarna
    krokedil – 1.8.3
    
    Klarna Payments for WooCommerce: by krokedil
    klarna
    automattic – 3.2.3
    
    KP Fastest Tawk.to Chat: by Kreativo Pro – 1.1.1
    MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.38
    Omnisend for Woocommerce: by Omnisend – 1.13.8
    Rank Math SEO: by Rank Math – 1.0.205
    Under Construction: by WebFactory Ltd – 3.97
    WooCommerce Bitcoin Payments: by RevoThink – 1.0.14
    WooCommerce Authorize.Net Gateway: by Pledged Plugins – 6.0.6
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.25
    Woocommerce Green.Money: by Green.Money – 1.0
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    WooCommerce Order Status Manager: by SkyVerge – 1.15.2
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    Woocommerce Products Per Page: by Jeroen Sormani – 1.2.7
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    advanced-cache.php: advanced-cache.php
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    prime-mover-cli-plugin-manager.php: by – Settings
    
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    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
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    Number of Decimals: 2
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    variable (variable)
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    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    featured (featured)
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    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages
    
    Shop base: #29 - /shop/
    Cart: #45 - /cart/
    Checkout: #46 - /checkout/
    My account: #48 - /my-account/
    Terms and conditions: ❌ Page not set Theme
    
    Name: Astra
    Version: 4.4.1
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔ Templates
    
    Overrides: – Klarna Payments Request Log
    
    No Klarna Payment errors: Klarna Countries
    
    Production Countries: CA US
    Test Countries: CA US Admin
    
    Enabled Features: activity-panels
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    product-block-editor
    coupons
    core-profiler
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    import-products-task
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    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
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    product-variation-management
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    settings
    async-product-editor-category-field
    
    Daily Cron: ✔ Next scheduled: 2023-11-13 21:51:13 -06:00
    Options: ✔
    Notes: 125
    Onboarding: completed Action Scheduler
    
    Complete: 60,780
    Oldest: 2023-10-13 07:25:45 -0500
    Newest: 2023-11-13 03:52:49 -0600
    
    Failed: 63
    Oldest: 2023-02-09 15:51:19 -0600
    Newest: 2023-10-30 10:29:32 -0500
    
    Pending: 9
    Oldest: 2023-11-13 07:50:58 -0600
    Newest: 2023-12-13 12:12:04 -0600 Status report information
    
    Generated at: 2023-11-13 05:29:59 -06:00
    
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