Nikita Kharchenko

Hi, dear muhammadahmed123!
Thanks for reaching out to us!

We’ve passed your request over to the developer team and will follow up as soon as possible.

Please let us know if you have any other questions in the meantime, we’re always here to help.

Hi, dear kloader04!
Thanks for reaching out to us!

You’re free to use the free version of 10Web Booster with as many websites as you want.

Note, that if you’re planning to upgrade to Pro plan, the upgrade path (available plans) will depend on the amount of websites connected to your 10Web Dashboard.

Please let us know if you have any other questions, we’re always here to help.

Hi, dear turtle5!
Thanks for reaching out to us!

We’ve sent an API call to Booster to adjust a JS timeout setting, so the video appears faster and the load time (when checking on our side) is around one second now.

If that’s still an insufficient result, please let us know. We will do some additional tweaks.

Hi, dear moinmastoi1215!
Thanks for reaching out to us!

We’ve sent an API call to the plugin to adjust a few settings so it would show the scores now. The issue is with the JS-delay feature not working well with the pre-loader you have on the website.

For better performance, we suggest disabling the pre-loader (the loading screen when opening the website) and switching the optimization mode to any other one aside from Extreme and back to it, so the settings we’ve enabled for now would be overwritten back to defaults and won’t affect the optimization results.

Please let us know if you have any other questions, we’re always here to help.

Dera grainelibre, hi!
Thanks for reaching out to us!

Very sorry to hear that you’re facing this issue with Booster plugin.

Unfortunately, we weren’t able to check this issue as it seems that you have disabled Booster.

You can re-enable Booster and enable Test Mode in Booster settings in 10Web Dashboard. This way, it won’t affect the live website and we will be able to investigate the matter.

If you do, please let us know and we will do everything possible to resolve the issue in a timely manner.

Please give us a chance to improve the optimization results for you 🙂

Dear user, hi!

I got a confirmation from the developer team that the full file cleanup issue will be fixed in the next update that comes out very soon.

I would like to thank you again for your feedback on the matter. Your feedback helps us improve the product.

Please let us know if you have any other questions, we’ll be glad to answer them.

Dear user, hi!
Thanks for your inquiry!

From what we can see, you have a caching solution installed on your website, that causes a conflict with 10Web Booster cache.

To fix it, please disable any other plugins that provide caching functionality.

Note, that this doesn’t apply to third-party services cache like CloudFlare or hosting caching and those shouldn’t be disabled. Only the caching plugins.

Please let us know if this resolves the issue for you.

Have a great day ahead of you.

Best regards,
Nikita

• This reply was modified 3 years, 7 months ago by Nikita Kharchenko. Reason: misprint

Dear @alexdk, hi!

Thank you for posting the question.

The issue is caused by a security plugin or firewall you might have on your website.

You should whitelist IP addresses mentioned in this article in Troubleshooting disabled API section: https://help.10web.io/hc/en-us/articles/6549143350034-Troubleshooting-the-10Web-Booster.

Whitelisting should be either done in the security plugin/firewall you have or with your hosting provider.

If you are using Cloudflare and have the Bot Fight Mode option enabled, please follow the steps in the Important note in the article.`