nipinuk
Forum Replies Created
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Still no response from ‘Happiness Engineers’ to my urgent and escalated ticket after 10 hours. We have been unable to process payments for 3 days so I’ve had no choice but to switch to another payment gateway. In case anyone is interested, I’ve switched to Revolut Gateway for WooCommerce plugin. You will need a Revolut business account. Everything worked in 5 minutes!! Really disappointing with support from WooCommerce 🙁
This is not resolved yet as the recommended actions are still resulting in error processing payments at checkout so customers are still unable to buy from us. For those who are interested, I was told that the error is due to the Facebook for WooCommerce plugin. I have deactivated and reactivated the plugin as advised and I’m still getting checkout error. I’ve replied to my support ticket over 5 hours ago so will update when I have a solution.
This is not resolved as no one has replied to my support request. Ticket #5773096. I’m desperate! Support on here seems much faster.
- This reply was modified 3 years, 6 months ago by nipinuk.
Thank you Igor. I’ve just done as you advised.
I’ve contacted our hosting company and they confirmed that opcache.save_comments is enabled
Thanks for the quick reply. Here ut is:
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I’ve upgraded to WordPress 3.4.2 and Thesis 1.8.5 and installed cookie consent 1.31 but this doesn’t seem to work. It worked with Thesis 1.7 and an older version o WordPress.
Link here: http://tinyurl.com/8gvh69e
Many thanks!