Nirmal S - DPL

Forum Replies Created

Viewing 3 replies - 1 through 3 (of 3 total)
  • Forum: Reviews
    In reply to: [Etsy Integration For WooCommerce] NEEDS FIXING
    Plugin Support Nirmal S – DPL

    (@nirmals)

    2 months, 2 weeks ago

    Hi @linpin202

    This is Nirmal, the Customer Support Lead here at WooCommerce Etsy Integration DPL. I hope you are doing well.

    Thank you for sharing your experience, and I am really sorry to hear about the issues you faced. We understand how concerning this must be.

    We would like to understand your case in more detail so we can assist you effectively. We have tested the scenarios you mentioned and our app whole process, and everything appears to be working as expected on our end, so this may be specific to your setup.

    To provide you with dedicated support and investigate this thoroughly, could you please reach out to us at [email protected] with a few examples of the affected products? Our team will review this on priority and work closely with you to resolve it.

    We are here to help and ensure everything is working smoothly for you.

    Best regards,

    Forum: Reviews
    In reply to: [Etsy Integration For WooCommerce] Not working
    Plugin Support Nirmal S – DPL

    (@nirmals)

    11 months, 2 weeks ago

    Dear @navakasi

    We are really sorry for the trouble you faced while trying our WooCommerce Etsy Integration plugin.

    We have already investigated the issue and identified that it was due to an Etsy API rate limit. Based on Etsy’s guidance, we have implemented a fix to prevent this from happening again.

    We also sent several follow-up emails (to [email protected]) offering assistance, but they may have been missed. Could you please check your inbox and let us know if you find them? We are eager to connect and guide you through a quick reconnection so everything runs seamlessly.

    Your success is our priority, and we are here to help every step of the way.

    Thank you, and we look forward to your reply.

    Best regards,

    Forum: Plugins
    In reply to: [Etsy Integration For WooCommerce] Ordernot fetching Email Address
    Plugin Support Nirmal S – DPL

    (@nirmals)

    1 year ago

    Hi @trakesh16,

    Thank you very much for your patience. I sincerely apologize for the delay in responding and any inconvenience it may have caused.

    Regarding your query, Etsy does not provide user email addresses through their API. Due to this limitation, we are unable to sync users emails from Etsy to Shopify.

    If you need any further clarification on this matter or have any other queries, feel free to reach out to us anytime at our dedicated support email: [email protected]. We would be happy to assist you further in this process.

    Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)