no10design

Many thanks for your help and really fast response. I really appreciate it.

Would that just mean adding the custom code on this page to the custom review template?:

https://developer.ww.wp.xz.cn/reference/functions/do_shortcode/

Unfortunately yes. I followed the 7 steps, disabling the first ‘Thank You’ email after submitting a review. I have only enabled the ‘send email after responding to a review’ code in snippets. The notification again gets sent successfully to the user, but is sent twice, once with the response and one without the response. That is the only difference in the email and otherwise identical. Very strange issue!

Thank you so much for your amazing support on this and to find the issue. I really appreciate it.

I tried uploading an email using the email address e.g. [email protected]. The user then receives a message to say thank you. Then, when I add a response to the review in the dashboard, the user receives at e.g. [email protected] to say they’ve received a response.

• This reply was modified 6 years, 9 months ago by no10design.

/**
 * Send an email notification to the review author after responding to a review
 * This will only send an email if the response value was previously empty.
 * Paste this in your active theme's functions.php file.
 * @param int $metaId
 * @param int $postId
 * @param string $metaKey
 * @param mixed $metaValue
 * @return void
 */
add_action( 'update_postmeta', function( $metaId, $postId, $metaKey, $metaValue ) {
    $review = apply_filters( 'glsr_get_review', null, $postId );
    if( empty( $review->ID ) || !empty( $review->response ) || $metaKey != 'response' )return;
    $from = get_option( 'admin_email' );
    $to = $review->email;
    $subject = sprintf( 'Reply to your review', $review->author );
    $message = "Hi, \n\n Congratulations, your recent review submitted has received a response. \n\n
Review Response:\n\n
$metaValue \n\n
You can respond directly to your review by emailing [email protected]. Your reply will be sent directly and for them to respond to you by email.\n\n
Would you like to revise your review and rating? Please get in touch with our team at [email protected].\n\n
Best Regards, \n\n"
   ; $headers = ['from: '.$from, 'reply-to: '.$from];
    if( !( wp_mail( $to, $subject, $message, $headers ))) {
        apply_filters( 'glsr_log', null, 'The email notification for your response was not sent. Please verify that your server is able to send emails correctly through Review Your Politician.' );
    }
}, 10, 4 );

Hi,

Sorry to bother you again. I’ve just got a small issue. I successfully followed your instructions at https://pastebin.com/AQNgCwNv for sending a notification to the review author once a response is submitted. The email gets sent successfully but for some reason it is sent twice in identical form, however one is sent with the review response and the other without the review response. Is there something that would be causing this duplicate issue?

I have added successfully added the code using the code snippets plugin.

Many thanks!

NP

Thank you. That really helps.

Thank you Harish. Very much appreciate all your help. I will test that now and send a reply asap. Many thanks again for your great support and for creating a great plugin.