noxgroupau

Hi there, I followed up with Kinsta and had them look into this and they have advised this has been fixed on their end.

I have checked on one of our sites and it seems to be working again.

Hi Hannes,

I tried this and also tried resetting the entire plugin back to default settings with no luck. I have also tried this on an install where we hadn’t even created a template yet (as in, we had tried creating it and then couldn’t save what we had created).

I have spent a lot of time with Kinsta support who have tried a lot of things, see their last message:

“I have checked the issue with and without the cache, then tried to deactivate all the plugins fully, and I have also tried removing a few rules from the wp-config.php file, and I have tried resetting the folder and file permissions of the site. However, I’m afraid none of this helped.

This issue may happen if the WordPress REST API is disabled but this is already enabled by default. And as mentioned earlier, other paths have no issues such as https://www.cheercast.com.au/wp-json/whm/v3 . Only the path https://www.cheercast.com.au/wp-json/whm/v3/themesettingsseems to be showing an error and the message is {“code”:”rest_forbidden”

Upon checking this further, it seems this is a private posts that requires authentication. Just to confrim, is this type of request authenticated? You may learn more about this here: https://developer.ww.wp.xz.cn/rest-api/using-the-rest-api/authentication/

I kindly recommend to try consulting that further with the plugin developer. 🙏</img> But if they find any information that would suggest that this is a server-side issue instead, please do let us know and we will look into it further.”

Thanks again for your help, would really love to be able to solve this issue as we have about 4 sites that really rely on this plugin for our transactional emails.

Hi there, thanks for the quick reply!

I have checked on a Cloudflare server and this issue doesn’t happen, so I reached out to support at Kinsta (which is where the issue is happening) and they have had a look and don’t think it is something wrong on their end, they’ve pointed to this part:

options-general.php:1 Uncaught (in promise) SyntaxError: Unexpected token '<', "<!DOCTYPE "… is not valid JSON

As potentially being a port issue in the plugin? I tried to check this again but instead of that SyntaxError I got a different one:

[Error] Failed to load resource: the server responded with a status of 503 () (https://www.cheercast.com.au/wp-json/whm/v3/themesettings)

[Error] Unhandled Promise Rejection: SyntaxError: The string did not match the expected pattern.
promiseEmptyOnRejected
promiseReactionJob

I have also confirmed that Kinsta does use CloudFlare as a CDN but we don’t currently have this enabled on our site for testing, so I don’t think that is the issue.

Thanks in advance!