We have a query here , here are some details of the Donations where , these details are not reflected at the backend or in the export file but are visible in the Instamojo , please let us know what could be the issue here !!
I am facing another issue here too , for all the donations made earlier there was a donation unique ID which was generated which we were also able to find it in the excel , but for the latest donation the unique ID field is not visible in the backend as well as in the export file , could you pls help us with this issue ?
You upgraded from 1.7.0.10 to 1.7.0.11 and on the same day experienced issues. – Yes
Previously you saw PAN Number export in your column but now there is NO PAN NUMBER COLUMN at all (this is important – if the pan number column is still there but there are no Pan Numbers, please let us know) – Yes , previously we had a pan no. field in our export sheet (as attached in the above img) but now it is not visible.
You never had a “pan number” field on your Charitable donation form on your website (only recently when you used our code but before that you didn’t) – We had a Pan number field but it was not visible for us after the plugin was updated , we added the pan no. field again using your code now
With your help i was able to add a new custom field to my form , but the pan numbers for my clients are visible in my JSON file till the day before i had updated the charitable plugin , after updating the plugin the pan numbers are no longer being exported now , neither is shown on the donation form page !!
For us the Pan number for the donations were being fetched and we were able to export the data easily but i guess since we have updated the charitable plugin the pan number field from the donation form has disappeared also we are now not able to fetch the pan numbers !!
