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Forum: Plugins
In reply to: [ShipStation for WooCommerce] Returns Portal + Status IssuesHi André,
Thank you once again for your kind and prompt reply.
I think you are correct in suggesting that the issue may is related to the WAF plugin (or rather, our logic). I tried your very helpful suggestions, but got the same result.
What I mean by “our logic” is that I’m not sure why our client wants to use a third-party return process for Amazon Marketplace orders. According to Amazon (https://sellercentral.amazon.com/gp/help/external/G202072200?language=en_US&ref=efph_G202072200_cont_G19661) “eligible returns are automatically authorized and an Amazon prepaid return label is issued to the buyer”.
So, the WAF plugin is probably doing exactly what it is supposed to do re: the statuses). And then of course, for any products entered into WooCommerce manually (rather than via the WAF plugin sync), the statuses are (presumably) set to WooCommerce’s standard statuses, and the Shipstation plugin/portal will recognize them and work as expected.
I think we’re all set for now, but I may try a non-WAF-imported product, and I’ll bet it will work (I think I tried that already in the past, and it was working fine). And then, our client will have to confirm the ability to print shipping labels from within Amazon.
Thanks again!
Tommy
Forum: Plugins
In reply to: [ShipStation for WooCommerce] Returns Portal + Status IssuesHi André,
Thank you so much for your reply (and for the link).
And yes, that’s correct — “WooCommerce Amazon Fulfillment” (WAF) plugin integrates with our store, and when an order is placed, it sets the WooCommerce order status to either “Sent to FBA” or “Failed to FBA” by default (which doesn’t seem to get imported into Shipstation). However, the WAF plugin does allow me to set the default order status to “Completed”, but that’s about it. When the order is imported into Shipstation using the order status “Completed”, it shows as “Shipped” in Shipstation, rather than “Awaiting Shipment”. When a customer attempts to use the Shipstation branded returns portal to return an item that was “Shipped”, they see an error. I’m told that’s because of the order status mismatch (if I understand correctly).
When I visit the page you kindly provided, it looks like that hook will allow us to export additional data (e.g., coupon field), but not necessarily remap the order status. For example, “Sent to FBA” = “processing”.
Thanks again!
Tommy
Issue Resolved. In case it helps someone else, we are using the WooCommerce Amazon Fulfillment plugin which auto sets the status of orders to “Sent to FBA” or “Failed to FBA” (a config chance someone made after the site went live). These statuses did not match the standard WooCommerce statuses that appear in the Shipstation plugin (processing, on-hold, completed, cancelled). Consequently, new orders were not exported. On the WooCommerce Amazon Fulfillment plugin, there is a setting that allows us to “Automatically mark successful orders complete”. So now, “Completed” orders get sent to Shipstation as they should.
I have a client who is running All in One SEO v4.1.5.3. Nice plugin. However, I followed the instructions on this page (https://aioseo.com/docs/enabling-automatic-updates-for-all-in-one-seo/) and still can’t find the settings to turn off auto updates. It shows up on other sites, but not this one. Any idea why? Thanks.