oemteam

Hi Dan,

Thank you. I will check on my end.

Hello Support,

Thank you very much. You are correct, the mapping was missing, which is strange because it was there originally. Because this is staging website, I ran the Wizard to import all the products again but this did not create the mapping either. I then deleted all products and categories and ran the wizard again. This time it created the mapping.

I am now good to continue with the website. Thank you so much for your help and patience.

Also, in case this help, this is a staging website so I am happy to provide you with WP Admin access to the website if that will make things easier for you. Just let me know and how I can securely pass the access info to you.

• This reply was modified 5 years, 11 months ago by oemteam.

Hello Support,
Yes, I am using the Classic Editor plugin but I am going into the “Text” tab and pasting my shortcode there. This has worked successfully for other plugins using shortcode. See attached screenshot:
https://www.dropbox.com/s/yli78z7jmcs42cm/text-editor.png

Out of curiosity, I uninstalled the Classic Editor plugin and went to the same page and use the Gutenberg editor instead. I entered the shortcode in the Block editor and saved it but I am still seeing only the shortcode I entered and not the build a ring feature.

Any idea what else to do? The build a ring feature is working for the Home page, it’s just not working when I try to use a shortcode.

Thank you for your help.