UPS

Hello @bartb112 ,

Thanks for sharing your feedback — we’re sorry to hear the plugin didn’t meet your expectations.

Our integration is designed this way intentionally. We support thousands of merchants with the same approach, and one of our key priorities is keeping WooCommerce stores lean and performant. Offloading the label creation process helps ensure that your checkout and admin environment stay fast and stable, especially for stores with higher order volumes.

That said, we truly appreciate your input. We’re continuously improving the plugin, and feedback like yours helps us evaluate future enhancements. If you’d like to share more details or explore alternatives within the current setup, our team is always here to help.

Hello @mindykatzen,

Thank you for your message.

Please open up a ticket by writing an email to [email protected] to get support from us.

We’re happy to support you getting onboarded.

Hello @bartb112

Thank you for your review.

We’re happy to identify the issue you and get you onboarded. Please open up a ticket with us by writing to [email protected]

I’m looking forward to your response.

Best regards

Hello @creativy

Thank you for your review.

We’re happy to identify the issue you and get you onboarded. Please open up a ticket with us by writing to [email protected]

I’m looking forward to your response.

Best regards

Hello @ameerdanish ,

we replied to your ticket 6090 already on Friday 8:42 a.m.

I’ll reply one more time, please check your SPAM folder.

Best regards
Ruben Miller

Hello @cantineeuropa ,

thank you for this question.

Here is an answer we got from UPS directly

`With regards to the API you will see the following code

<Disclaimer>

<Code>03</Code>

<Description>Additional duties/taxes may apply and are not reflected in the total amount due.</Description>

</Disclaimer>

There is an indicator for that I think also in the Landed Cost API. The default in the shipping API and also Rating API is that the shipper pays transportation and receiver pays D&T, so it is not shown on the API since it is done from the Shipper’s perspective.`

We’re not utilizing the Landed Cost API but only the Shipping and Rating API of UPS.

Let me know if this answers your question.

Best regards
Ruben Miller

• This reply was modified 3 years, 6 months ago by UPS.
• This reply was modified 3 years, 6 months ago by UPS.

Hello @stieranka ,

we did not receive any ticket from you but would still like to understand why the plugin is making especially your instance slow and turn the bad review into a positive one.

Please open up a ticket by writing an email to [email protected]

I’m looking forward to your response.

Best regards
Ruben Miller

Hello @ben2711 ,

we’ve just released a version that is PHP 8.x compatible.

Please install it and test it out.

I’m looking forward to your response.

Best regards
Ruben Miller