ojas21

Hi there,

Thanks for reaching out to us.

Thank you for reaching out and informing us about the critical situation. We understand how concerning it is to have your entire server overloaded after deactivating a plugin.

We apologize for the inconvenience and want to help resolve this issue as quickly as possible.

Here are two ways we can proceed:

1. Gather More Information (if possible):

• If your server is currently stable, could you please provide more details about the plugin you deactivated and its configuration? This might help us identify potential causes and suggest alternative solutions.
• Additionally, if you have a list of other plugins you have installed, it could help us narrow down potential conflicts.

For further discussion, we recommend raising a ticket directly with our support team at [email protected]

Thanks for your understanding.

Best Regards.

Thank you for your feedback on WP Legal Pages. We’re sorry to hear about the issues you encountered.

To better understand and address the performance problems you’re experiencing, please provide us with the following information:

• Website URL: Please share the URL of your website.
• Browser and Device: What browser and device are you using to access your website?
• Other Plugins: Are there any other plugins installed on your website that might be conflicting with WP Legal Pages?
• Recent Changes: Have you made any recent changes to your website’s theme, plugins, or content?

Raising a Support Ticket:
To ensure a dedicated representative can assist you and track the issue to a resolution, we recommend creating a support ticket. You can do so easily by replying to this email or sending a new email to: [email protected]

We appreciate your patience as we work to resolve these issues. Please feel free to share any additional details that you think might be relevant.

Thank you for your understanding.

• This reply was modified 1 year, 8 months ago by ojas21.

Hi there,

Thanks for getting back to us.

To get the fix of the error you are getting please raise ticket at support@wpeka

Thanks for your understading.

Best Regards.

Hi there,

Thanks for reaching out to us.

Please upgrade to the latest version to get the fix of the error you are getting.

Sorry for the trouble you got.

Best Regards.

Hi there,

Thanks for reaching out to us.

We are currently creating the Google Consent Mode v2 functionality and want to let you know that it will be released soon.

Thanks for your understading.

Best Regards.

Hi @breadbakes

Thank you for contacting us!

We are glad that you love and find our plugin easy to use. We understand your concerns about WP Cookie Consent not being on the Google-certified CMPs list. We want to assure you that obtaining Google CMP certification is our top priority.

While we cannot provide a specific date for certification at this time, we are actively working towards achieving it. We expect to roll out the feature in 3-4 weeks.

We will make sure to notify all our users as soon as WP Cookie Consent becomes Google CMP certified.

We appreciate your patience and understanding. If you have any further questions about WP Cookie Consent or its functionalities, please contact us; we will be happy to assist you.

Hi there,

Thanks for getting back to us.

The issue you are facing is likely due to the the version of MySQL is different on live server and local server , please trying updating the version of MySQL .
And if the issue still persist please raise the ticket at [email protected].

Thanks for your understanding.

Hi there,

Thanks for reaching out to us.

We want to inform you about our cookie consent and logging procedures to ensure transparency and clarity regarding your data usage on our platform.

When your user click on the “Accept” button, your user are providing consent for the use of cookies as outlined in our privacy policy. These cookies help enhance your user browsing experience and enable certain functionalities on our website.

Furthermore, if the consent log settings are enabled, the consent your user provide will be logged and recorded. This means that your consent, along with relevant details such as your IP address, consent status, country, and visited dates, will be stored securely in our system.

You can access the consent log tab and dashboard to view the details of your consent and other relevant information. The dashboard provides a comprehensive overview, including your IP address, consent status, country of origin, and the dates your user visited on your website.

For a more detailed understanding of our cookie consent and logging process, we encourage you to refer to the attached screenshots, which illustrate the relevant sections of your platform.

https://ibb.co/hMS2ymj
https://ibb.co/cXmZkTp