okaptime
Forum Replies Created
-
Thank you for your cooperation!
Hi team, thanks for the reply.
I’ve submitted a private support ticket via your portal: [Ticket #____].
The ticket includes:- A Loom video showing the behavior
- Our staging URL (behind Basic Auth)
Please confirm you can access the materials in the ticket.
Thanks!Thank you again for checking the Loom video.
This issue is still a critical blocker on our side, since on Safari/iOS devices the price calculation does not work at all, and customers would only ever see the minimum fare.To help resolve this quickly, could you please test the issue directly on our staging environment?
The problem is 100% reproducible under the same conditions, so verifying it on the actual site would be the most reliable way to confirm.I can provide temporary access details (e.g., Basic Auth ID/PW).
Could you let me know the safest contact method to share this information—such as a support email address or a dedicated form you recommend?We would greatly appreciate your guidance and support, as this directly affects usability for iPhone/Safari users.
Thank you in advance.
Thanks for the quick reply.
I recorded the issue including the browser console:Loom:
https://www.loom.com/share/f106baae6aa4408aafca1986b4153d1b?sid=4f270dbe-7259-4dc3-8020-f7409c5da046
What the video shows- On iPhone (Safari/Chrome) and macOS Safari, after entering pickup date/time, pickup & drop-off, one-way/round-trip, and extra waiting time, the results page keeps the Total at the Minimum Price (¥8,000) and Total Distance / Total Duration are not shown.
- The same steps on desktop Chrome/Firefox recalculate correctly (distance × rate + options).
Environment
- WordPress 6.8.2 / WooCommerce 10.1.2 / Theme: Astra 4.11.10
- Plugin: E-cab Taxi Booking Manager (free) v1.3.2
- Shortcode used:
[mptbm_booking price_based='dynamic' form='horizontal' progressbar='yes' map='yes'] - Browsers:
- iPhone iOS 18.6.2: Safari / Chrome → not recalculating
- macOS Safari 18.6 → not recalculating
- Windows/macOS: Chrome / Firefox → works correctly
- Caching/optimization: None (booking page excluded; reproducible in private/incognito)
Access
This is a staging site with basic auth (noindex).
If you need to test on the staging URL, please let me know the safest way to share temporary credentials and I’ll provide them.Thanks in advance for checking.