oneteamsoftware

You will need to unchecked Use Sandbox for it to actually switch to production API Key.

Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration you’ve experienced.

We want to first clarify that the review was submitted under our free version of the plugin, which differs from the PRO version you are using. The free and PRO versions have different capabilities and support levels.

Regarding the support interactions: we understand how frustrating it can be to repeat information, and we truly regret any confusion caused. In longer conversations where multiple issues are being discussed – especially when support threads are extended over several weeks – it can be easy for details to get mixed, particularly when messages include multiple threads or overlapping concerns. We will take your feedback seriously as we review how we manage such cases to improve clarity and consistency.

On the topic of server-related troubleshooting, we only bring up potential server-side issues because many real-world problems our users face are caused by hosting environments – something we’ve observed repeatedly over years of support. In your case, the request you initially submitted mentioned server errors, which is why we tried to help by offering solutions commonly known to resolve them.

We also suspect that recent changes made by ShipStation, including the requirement for a Gold plan to use their API, may be contributing to the issue. However, since the primary focus was initially on server-side errors, this wasn’t clearly identified earlier. We will continue to explore this angle with you.

Regarding our consulting service: we do offer a paid option for hands-on, server-specific investigation, priced at $99/hour. This is entirely optional and offered when deeper investigation on the customer’s server is required and goes beyond what we can replicate in our own testing environment.

As for the licensing model, please note that our PRO plugin licenses support unlimited subdomains of the primary licensed domain – this is our intended solution for development/staging setups. However, for separate staging domains (e.g., dev-yourdomain.com), our system does not automatically recognize these as development sites, and a second license may be required. We understand this might not fit every scenario perfectly, and we’re always open to hearing ideas on how to improve this experience.

Lastly, regarding the interface and settings layout—we appreciate your feedback. We’ve been gradually refining the UI based on user suggestions and will certainly consider ways to make the settings pages cleaner and more customizable in future updates.

We are committed to resolving any remaining issues and welcome continued collaboration with you to get things running smoothly.

Thank you again for your patience and for giving our plugin a try.

Best regards,
1TeamSoftware Support

It is possible that you might want to contact ShipStation support and request access to API v1.

Best Regards,
1TeamSoftware Support

Hi there,

If you’re not seeing any rates in the free shipping plugin, please try the following troubleshooting steps:
1. Carrier Account Connection:
Verify that the appropriate carrier account is connected. For example, if you’re shipping from Canada, you must have a Canadian carrier account connected.
2. Sandbox Mode:
Remember that connected accounts operate in production mode by default. If you’re using sandbox mode, please disable it to see live rates.
3. Shipping Zones:
If the shipping zones feature is enabled, try disabling it to check if it’s affecting the rates display.
4. Filters and Adjustments:
Check for any active filters, such as rate adjustments or a limit on the number of rates. Temporarily disable these to determine if they are causing the issue.
5. Oversized or Excess Items:
Ensure that you are not shipping items that are oversized or shipping too many items at once, as these factors might impact the available rates.
6. Combine Products (Boxes) Option:
If you have the “combine products (boxes)” option enabled, try turning it off to see if this resolves the problem.
7. Display Pay Rule:
Verify that your display pay rule is set to “Any.” If it is set to another option, please change it to “Any.”

For more detailed troubleshooting information, please refer to our documentation:
https://1teamsoftware.com/documentation/shippo-shipping/installation-and-configuration/how-to-configure-live-shipping-rates/

We hope this helps resolve the issue. If you continue to experience problems, please don’t hesitate to reach out again.

Best regards,
1TeamSoftware Support

Thank you for reaching out!

Please note that the free version of the plugin does not include functionality to sync orders to Shippo. If you are using the free version and see imported orders, this is likely handled by the Shippo Dashboard itself. For further assistance with this, we recommend contacting Shippo support directly.

If you are using the PRO version of the plugin, we’d be happy to assist you. Please visit https://1teamsoftware.com/contact-us/ to submit a support request, and our team will be glad to help.

Thank you for your understanding, and we look forward to assisting you!

Thank you for your feedback. We’ve carefully reviewed your ticket, and while we found no issues with the support provided, we do understand your concerns. Our support team was actually offering an enhanced level of assistance—typically reserved for users of the PRO version—even though you’re using the free version of the plugin.

We respect your decision to withhold any information you weren’t comfortable sharing. However, the data you provided did not match the screenshots, which is why our support representative requested additional details. They wanted to ensure that there weren’t any other underlying issues affecting the rates. This level of in-depth support is generally available to customers who subscribe to the PRO version of our plugin.

As for the rates, it’s important to note that plugin can’t guarantee “accurate rates” because the rates are returned directly by the carrier’s API, based on the information sent from your website. That being said, our PRO version includes advanced features like box packing, which can significantly improve the accuracy of the dimensions and weights used in rate calculations—often leading to more precise shipping quotes that closely align with your actual shipping costs.

Best regards,
1TeamSoftware Support

Unfortunately we don’t have a capability to provide you with the temporary license. Please kindly use https://1teamsoftware.com/contact-us/ for any communication regarding PRO version of the plugins.

This forum is only for FREE versions of the plugins.

Hi there,

Thank you for reaching out!

Based on your description, it sounds like our https://1teamsoftware.com/product/woocommerce-package-orders/ plugin could be a great solution for you. This plugin can split an order into multiple orders based on shipping class and display a customized Thank You page listing the new orders. It also sends separate emails for each sub-order.

If this solution doesn’t meet your needs, you might need to explore some custom coding to handle the appropriate hooks and achieve the desired outcome. Unfortunately, we aren’t able to provide specific advice on custom coding.

Best Regards,
1TeamSoftware Support