osheta

Hi @inpsydekrystian ,

Thanks for the update. We will check that update and wait for the oficial release.

Have a nice day

Hi @inpsydekrystian https://snipboard.io/qz5nrx.jpg

• This reply was modified 10 months, 2 weeks ago by osheta.

Hi @inpsydekrystian

Here is the WC status log https://privatebin.syde.com/?460f4d3713a022cf#GHU8wGkTzYc4T8LcNrtypDwxk3a98wABnt2hVaXptupR

And the paypal log when the order was processed https://privatebin.syde.com/?2a8bc34a4cb3228e#887Bovox1Xv64bipiLPr2RHeFZ1hpSgXtd1yT5pZZ6TX

Hi @inpsydekrystian

Just to clarify: by “full log for that day,” are you referring to more than the specific error instance? In this case, the only relevant log available is from the moment of the error itself, as the environment was cleared earlier today and no other related events occurred.

Hello Krystian,

I’ve followed the steps you suggested and removed the log file. However, my colleagues have already processed the refund via another method, so I’m unable to replicate the process with the same order (52442364).

I did test by making a new purchase via PayPal and processing a refund, and everything worked without any issues. Therefore, I would appreciate it if you could review the original log since, as per your instructions, it has been deleted from the platform.

Thank you for your assistance.

Hi @supertomate,

Thanks for sharing this post. Folling the steps, SEPA mode now is visible in our admin side. I’m checking some of “fake” manual subscriptions and they recover its SEPA payment method.

This give us some time while they release a new patch without customers being afected.

Have a nice weekend!

Hi,

Our settings:

Stripe enabled https://snipboard.io/uMSKNQ.jpg

Methods enabled: https://snipboard.io/IVlEJx.jpg. We didn’t disabled SEPA and we didn’t enabled Link. I guess it’s for the update or soemthing. Enabling them in the past triggered our zaps… Enabling again SEPA doesn’t solve the issue.

Settings https://snipboard.io/E7BF3q.jpg

Subscriptions page https://snipboard.io/C8KSaj.jpg Here appear only credit card. It should show also SEPA payment Method. Subscriptions with that payment method changed to manual renewal, but they seem working fine because I have an example of an order where the trigger went correctly and the SEPA is “on the way” https://snipboard.io/3ihCu5.jpg

Thanks,

Hi @fetenlakhal ,

Here is the secret https://quickforget.com/s/d6acc72961feb071061a53939f55451e1b4b64fa88e0088c

Also, version 9.5.2 was installed on 23rd of may I’m still having the issue.

Thanks,