Hi James, thank you for your response.
Unfortunately none of this has helped.I am not very familiar with the coding etc of websites and am trying to do my best, however we do not have a hosting provider to help and I can not get the FTP to work nor can I find the .htaccess file.
Is there anything else that I could try? I am not sure who initially set up the web page or when/how it was created which I know does not help and I have downloaded very possible file I think may help but am not getting very far.
Thank you again and I am sorry to be difficult!
