painterofthreads
Forum Replies Created
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Ok, I submitted a ticket: #554594
My developer said to mention that the child theme was created using the Child Themify plugin to create the child theme.
We did a return to the public theme of mystile child ( removed all of the css styling) and still have the same error.
I tried to find the extension on the woocommerce page with no success, can you give me a link?
It is a child theme of mystile. The theme style sheet is default.css and it has custom css in the display options. I don’t know where to find out what it’s name is. On my dashboard it is called mystile-child, is that what you are looking for?
I’m just about ready to walk away on this plug-in, is there a way to get a phone call? I feel like this could be resolved more quickly.
The Child theme is Mystile. I’m not totally clear on what you are asking me to do for testing this. I can’t open a ticket as this was a “free theme”, I guess there is no support for those?
I have a child theme off of mystile, could that be causing the issues? I have not made any modifications, I tried deleting the plugin and re-installing it and I am still experiencing the same issues. I would love it if this can actually work.
I had Siteground look into this, here is the error code: <b>Fatal error</b>: Call to a member function get_all() on null in <b>/home/threadpa/public_html/wp-content/themes/mystile/functions/admin-functions.php</b> on line <b>3093</b><br />
They do not think this is a server issue and put it back to WooCommerce and the plugin, is it possible it is the theme mystile this is having an issue with?
@ivanatanasov I have posted a support ticket on the siteground site. Can you let me know what you will need to help?
ticket # 2175955
Thanks
Still not resolved, I use siteground and they do not recommend disabling mod security entirely. I also cannot see mod_security in the cPanel, help would be appreciated.
I updated the plugin, but still get the same error, I did not disable the mod-security.
- This reply was modified 9 years, 2 months ago by painterofthreads.
I have updated the plugin and tried to add my postal code of origin and I am still getting “unexpected server error”