Tony Warwick
Forum Replies Created
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Hi there,
You’ve linked to a page using the [ESPRESSO_EVENTS] shortcode, so is this specifically for when using the shortcode?
If so copy
\event-espresso-decaf\public\Espresso_Arabica_2014\content-espresso_events-header.phpPlace that file in your child theme and change line 4 to set the H tag you want to use there.
That should do it.
If not, email [email protected] and I’ll take a closer look for you.
Forum: Plugins
In reply to: [Event Espresso - Event Registration & Ticketing Sales] All-day eventHi Matt,
So officially, we currently don’t have an all day option within Event Espresso (we do have a feature request noted for it so I’ll add your vote to it).
However I can offer a solution that should hopefully get you a workaround for the time being. In short add a custom field to the event, ‘all-day-event’ for example, which, if set can be used to add a post class to the EE event output, then use some CSS to hide the times.
Its obviously not a ‘real’ all day event but will make it look like one.
add_filter('post_class', function($classes, $css_classes, $ID) {
$all_day_event = get_post_meta($ID, 'all-day-event', true);
if( $all_day_event ) {
$classes[] = 'ee-all-day-event';
}
return $classes;
}, 10, 3);Then just add some custom CSS to the site in Appearance -> Customize -> Additional CSS.
.espresso_events.ee-all-day-event .ee-event-datetimes-li-timerange {display: none !important;
}Whilst not ideal, its a localized (in terms of EE output) solution which can easily be implemented on any site and also easily removed if/when we do an official feature for it.
Hi there,
This URL: https://newwavesingers.org/registration-checkout/
Would be the ‘standard’ URL most EE installs have, but when I navigate to that page, I’m not seeing the output I would expect.
This page: https://newwavesingers.org/registration-checkout/page/
I can’t view as I get a 404, is that another page saved as a child of Registration Checkout? If so has it been privately published?
What do you see when you click the above link whilst logged in?
Go to Event Espresso -> General Settings -> Critical pages.
What page is listed for ‘Registration Checkout Page’ on that section? (Click the ‘View’ link next to it, where does that take you?)
Hi there,
We don’t currently have shortcode parameters for the above, although the query params are filtered so it can be done via a snippet.
As this isn’t directly related to decaf, please email [email protected] with some details of the page in question and I’ll take a look for you.
Hi there,
The output uses the standard Template Hierarchy: https://developer.ww.wp.xz.cn/themes/classic-themes/basics/template-hierarchy/
Event Espresso hooks into the_content to add the event details so before that, its controlled by your theme and the template selected on the event post itself.
single-espresso_events.phpis an example single post template for EE events, but your theme may well be overriding that.Looking at the site it makes sense if you have an Elementor template selected on the event itself, try selecting default or theme:
That should then use your single-espresso_events.php template.
As you have a support license, we can take a deeper look into this if you can email us at [email protected]
Hi there,
My apologies for the changelog being missing, we migrated to a new licensing and deployment system and are making improvements to allow updates to work better, the changelog being a part of those.
The changelog here for Decaf was previously available but it looks like the latest commit removed it, I’ll get that fixed up. It is included within one of the files within the repo, but doesn’t show on the plugin page:
https://plugins.svn.ww.wp.xz.cn/event-espresso-decaf/tags/5.0.37.decaf/CHANGELOG.md
I looked for your previous email and whist I can’t find a matching name I’m pretty sure I’ve found it from July 28th? If so Garth replied to that email on July 30th, did you not receive that response?
Hi there,
We switched away from the forums to email support a little while back now and had a notice on the site for 6 months+ detailing the change and why we chose to move over.
We don’t currently have plans to switch back to using the forums, but we still provide the same support via email. If you log into your account, you can create a support ticket there, and we’ll help as best we can.
Hi there,
I’ve replied to your email regarding this and it should now be fixed.
Just to note, this wasn’t related to renewals. The account was/is on the new portal, but we recently created a new customer portal and the migrations used the latest account information we had on file, which wasn’t correct for you here.
The account has been updated and you should now have access.
Please do let me know if you run into any further issues.
Hi there,
Yes, Event Espresso is very much still supporting our customers 🙂
We received your support form submission via our system just before this thread, and I replied directly to that. However, I’ll add some details here for any future readers.
Our support system tracks all email correspondence, partially for issues like this so we can try to find out what has gone wrong, fix it and prevent it happening again. However, I can’t find any emails on our system requesting support here, I do find our confirmation emails sent to the email address/domain provided but nothing else.
I’m adding this here not to point fingers and blame anyone. I just wanted to clarify that we haven’t irenored your emails; we haven’t received any reply to reply to. I sent details of this in the email I sent you today (I won’t add those here as it shows additional information). If you can reply directly to that, I’ll address any issues/questions you have, if I can.
But, if you have any issues sending/receiving those please do let me know.
Hi there,
I’m glad you found the docs helpful here. In terms of your initial query the limit of
-1would have been converted to 1 by absint() forcing that query to return just 1 event, so setting a really high limit should fix that.In the second query params you’ll need a tax_query for that to work but our models don’t currently support it directly.
Can you open up an issue on the above repo and share the code you are currently using? I’ll ask one of our developers to review and see if they can help,
EventListQueryshould support tax_query as it just extendsWP_Query.Forum: Plugins
In reply to: [Event Espresso - Event Registration & Ticketing Sales] graphql 404 errorThank you for posting the above, I’m glad you found a solution 🙂
We’ve found the issue with the GraphQL requests and pushed an update out to fix this so subdirectories should work as expected in version 5.0.27+
Any further issues just let us know.
Forum: Plugins
In reply to: [Event Espresso - Event Registration & Ticketing Sales] graphql 404 errorHi there,
We’ve had a couple of these reports with GraphQL when using a subdirectory, however, it also seems to depend on how WP was set up in a subdirectory. I don’t get a 404 error for GraphQL although I can reproduce the same symptoms only with an error 500 returned.
We are currently investigating this and I just wanted to let you know that we’ve seen this thread.
In the meantime there is an option within Decaf to change to the legacy editor which should allow you to update the event(s). Go to Event Espresso -> Events -> Default Settings (tab) and change the ‘Activate Advanced Editor?’ option to ‘Legacy Editor’.
Just to keep this thread updated, Michael contacted us directly and we found the issue above is related to us missing an email thread with our sales team (which explains why I couldn’t find it above) and it has now been fixed.
Our apologies for any inconvenience caused here and if you have any further issues or questions just let me know.
Hi Michael,
I’m a little confused by this as I can’t find any recent support threads on your account that have gone unanswered. If we have missed your question(s) somewhere then I apologise for the mix up and I’m more than happy work through any issues you may have right now, just send me an email to [email protected] and I’ll work with you directly.
Within the last 6 months I can find 2 support threads on the forums:
https://eventespresso.com/topic/event-registration-setup/
https://eventespresso.com/topic/2-separate-invoices/Both of which where answered within 24 hours.
There’s a couple of email threads which are also resolved (I obviously can’t link those here) but again if we’ve missed any additional threads I can investigate if you can add some details of what/when those were opened?
—
In terms of plugin updates and ‘minimum maintenance on the plugin’ we have a changelog for Event Espresso available here:
https://eventespresso.com/wiki/ee4-changelog/With EE5 we re-wrote the ‘Event Editor’ used within EE, part of the reason for that was to accommodate the Recurring Events Manager add-on (which has also since been released), we’ve also updated EE to be PHP8 compatible (which is no mean feat with a codebase as large as ours) along with multiple bugfixes/hotfixes and improvements in that time frame.
I’m sorry you feel this is the bare minimum but none of us at Event Espresso are simply sitting back watching the money roll in, we all live and breath Event Espresso daily with support, patches, testing, features and so on.
Hi there,
Currently, we do not have the option to export messages from Event Espresso.
May I ask what the use case is?
As it stands you would need some custom development to export it directly within EE, or a custom query run through say phpMyAdmin.