Paulina H. (a11n)

Hi there!

Thank you for the review! It’s great to hear that Jetpack is working well for you! What additional info would you mostly like to see in your traffic dashboard? We’d like to hear your feedback.

Thank you!

Thank you so much for taking time to share. We’re glad that Boost works great for you. Thank you!

Hi there,

Yes, features like Tiled Galleries and slideshows can be used for free on a commercial site. These features are part of the core Jetpack plugin and do not require a paid plan.

You can opt for turning off Jetpack Stats or continue using them with a limited access – you can read more in Jetpack Stats features based on commercial status, traffic, and plan type.

Please let me know if you have other questions!

Thank you!

Hi @peterfr1 ,

Thanks for reaching out. I was able to confirm the issue with stats on izraelinfo.com although it was not the new Site ID type of issue. I have now reestablished the stats on your site. I have confirmed they display correctly at https://wordpress.com/stats/day/izraelinfo.com (this link only works when you are signed in with the connected username).

You should now see the stats in your WP Admin > Stats as well. Please let me know if any issue persists.

Thank you!

Hi again @mauriojeda

I checked your site again and found that the CSS stylesheet that hides the preloader icon and aligns the fields in the subscription form is not loaded within your page.

I also checked the minified combined CSS file generated by SiteGround and these styles are not included there (wp-content/uploads/siteground-optimizer-assets/siteground-optimizer-combined-css-c4f97382d32d984c6698b23762c6377d.css)

The file itself it present in your installation – please append /wp-content/plugins/jetpack/_inc/blocks/subscriptions/view.css?minify=false&ver=15.2 to your domain in the browser to confirm.

I suspect some assets optimization mechanism is not handling it correctly. Please temporarily deactivate all plugins except Jetpack. Is the issue fixed? If so start to reactivate them one by one to detect the culprit.

By the way, if you’re looking for a compatible optimization tool, we recommend Jetpack Boost, which safely minifies and combines stylesheets and scripts without affecting Jetpack features (also available in a free version).

I hope that the above points you in the right direction. Let me know how it goes.

Thanks!

• This reply was modified 6 months, 2 weeks ago by Paulina H. (a11n).

I’m glad to hear that the problem is resolved!
Thank you for the update!

Hi there,

Let’s make to sort out the issue with the author’s name displayed on your newsletter.

I tested on my site to confirm that the newsletter correctly reflects my “Display name publicly as” setting from WP Admin > Users → Your Profile. I understand that’s not working in your case.

I noticed that you have a third-party plugin https://ww.wp.xz.cn/plugins/username-updater/ installed on your site. I wonder if it interferes here.

Please run a test as follows:

1. Temporarily deactivate all your plugins except Jetpack and switch the theme to Twenty Twenty-Five
2. Create a new draft post, and check the displayed name in the Preview email view (Newsletter sidebar)
3. If it shows correctly, start to reactivate your theme and all plugins one by one. Regenerate the preview at each step to detect the culprit.

Let me know how it goes.

Thank you!

Hi there,

Thank you for reporting this issue.

I have now fixed it and you should see your historical stats merged with the new ones.

If anything is still of, please let us know. Feel free to contact us directly via this contact form – please just mention the link to this thread.

Thank you!