Peter Mason
Forum Replies Created
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Forum: Fixing WordPress
In reply to: Keep getting blockedHi guys. Just an update.
The traceroute said I was reaching their server, allegedly (it’s beyond my ability to understand, although it did record a remote IP address). The hosting company think the trouble is to do with routingtables at my ISP.
Fortunately, my ISP is a vast international affair, with call centres in India staffed by IT graduates. I got a very cool guy who waited patiently while I fired up my work laptop (I’d forgotten they’d not be able to hook up to an Ubuntu machine) and he spent an hour doing diagnostics on our connection and router, but to no avail.
He has “elevated” my problem, which sounds gratifying, and I’ll be getting a call in a couple of days from an engineer.I just want to say how cool this forum is. It’s like the Ubuntu forums were about five years ago: I am very grateful for your support and moved by your expertise and generosity. I use open source software, not because I enjoy working on computers, but because I believe free printing presses make for a fairer world, but I do sometimes get bogged down and a bit of reassuringly knowledgeable support really reduces the tension.
So, thank you again.
Forum: Fixing WordPress
In reply to: Keep getting blockedTo be fair to Owncube, she has responded to my subsequent explanations, (thanks again, catacaustic: really helpful, but they can’t find a block on their firewall) and is suggesting I try a tracert-this will be my first play with gnome nettools.
Also, they are really cheap and very strong on responsible hosting, with privacy guarantees, servers outside the EU and green energy making up a large amount of their power. I suppose they have to limit their staffing to keep the prices down. Also, she’s responding in a second language, which can lead to misunderstandings of tone.
They’ve always been quite cool in the past. If I had to bet money, I would say the likelihood is that this mess was my fault in the first place. I am learning as I go with computers and the internet, and I do sometimes fiddle with things without complete knowledge.
Forum: Fixing WordPress
In reply to: Keep getting blockedWell, that was disappointing.
Dear
we dont support wordpres,… we are a OWNCLOUD hoster so we dont can check anything related to scripts we dont offer nor supportBest Regards / Mit freundlichen Grüßen
***** ****
OwnCube – Support and Billing teamForum: Fixing WordPress
In reply to: Keep getting blockedThanks everyone.
I’ve contacted my host. They’re usually fairly quick about responding, so I hope to know soon about the IDS (ironically, there’s a very unpopular politician here in the UK who uses that as a nickname).
Meanwhile, I’ve got to reset my router again. 🙁
Forum: Fixing WordPress
In reply to: Keep getting blockedThank you both.
James, no error message: just anti-clockwise spinning thingy in both Firefox and Chromium, until the request times out.
Catacaustic (I love your avatar), I will settle down for a good rummage this afternoon, and let you know what I find.
Thank you.