Nope. No response or support for this plug-in. I have abandoned it and started using UpdraftPlus Backup/Restore (although I am sure there are others).
“Download Generation
An unexpected error occurred, please try again in a few minutes. If the issue persists, please contact support.”
This is a persistent issue…
I have the same problem! A backup system which doesn’t allow you access to the backups is useless!