phdhont

Hi Paolo & Stiofan (@paoltaia @stiofansisland) , just a gentle follow‑up on my last message.
I’m still blocked on this issue, any update would help me move forward. Thanks!”

@paoltaia @stiofansisland

Hi Paolo, Stiofan, and team,

A few months ago I posted a review about some support issues, and I really appreciated how seriously you took that feedback. Communication improved a lot afterwards, and thanks to your help my project has made great progress.

Unfortunately, I’m now running into a similar situation again — this time with the GetPaid manual subscription addon (tickets #15185 & #13732).

The addon itself is a great addition and I’m genuinely thankful that it was created. However, communication and moving forward has become difficult. I don’t receive updates, then I open a new ticket, another team member reaches out to the developers, something happens… and then it becomes silent again. I completely understand that the team may be very busy, but I also need to be able to move forward on my side.

This makes it impossible for me to let testers start, because the flow is still not behaving correctly. I’m very close to beginning the testing phase, but I’ve been stuck for several weeks now due to this last blocking issue. I’m simply stuck again, and I really need this final part to work so I can move ahead.

I truly appreciate all the help you’ve given me so far, and I hope we can resolve this last issue as well. If you need access or additional details, I’m happy to provide them.

If you cannot help me, I would like to know that as well. I recently purchased additional licenses and I have future plans for new projects with this software, but I cannot move forward or start anything if I don’t receive the necessary support. I also believe that what I’m asking for would be valuable for other users too, and fits within what the software should be able to do.

Kind regards, Philippe

Hi Stiofan and Paolo,

Thank you both for taking my feedback seriously and for the follow-up on this issue. I really appreciate the quick action to identify and fix the problem — especially over the weekend.

Stiofan, I remember being in touch with you before, and that was indeed a very positive experience, so thank you once again for stepping in and handling this personally. It makes a real difference when communication feels genuine and solutions move forward.

I’m hopeful things will continue to improve, and I’d be glad to change my 1-star review to 5 stars soon.

Kind regards,
Philippe

Hi,
thank you for the feedback.
This is an update for quiz maker so I do not have to deactivate the quiz maker plugin?
When I install it as a new plugin, I get the message that it is expired?

I found the problem, you can remove this ticket.
Thanks.

Hi,
Sorry for the late reply (I am on vacation).
Just updated the plugin and everything works again.
Thanks! 😉

Hi,
I updated the plugin and the gallery looks good again.
But there is still an issue with the video’s.
Some work, others don’t.
With the previous version, I had to copy the url from the address bar in the browser and now with this update, I copy the url from youtube where I right click the video and then copy url and then I paste that url in the image video url.
And for some it works fine, and for example this one:
https://youtu.be/z2-18yXVBI4
It doesn’t work.
You can check it on the page:
https://ecollar.be/e-collar-in-beeld/

Is it possible that there is still a problem in the code?
I double checked everything and there is no difference with the other movies.
I also removed it from the gallery and added it again but no difference.
thanks, Ph.

• This reply was modified 8 years, 5 months ago by Steven Stern (sterndata).

I have the latest plugin, version 1.6.5.3 (just upgraded today).
I added the video as I have to.
Uploaded the video to youtube and an image in wordpress with the video link to the youtube url.
Everything worked fine until I updated the plugin today.