First of all, I would like to thank you very much for your quick response and support – I really appreciate it!
To clarify, using incognito mode was not the cause of the issue but rather a consequence of my troubleshooting. Initially, users were unable to log in under normal conditions due to reCAPTCHA. When I started investigating, I tested different browsers and modes, and that’s when I noticed that the issue was more persistent in Safari (especially Private Mode), but it also affected other browsers like Firefox and Edge.
I also realize that I may have phrased my initial post imprecisely. The login blockage was not due to a direct “lockout” but rather because users could not pass the CAPTCHA verification. The only way to log in was to disable Wordfence temporarily.
I have now sent the diagnostic report via Wordfence > Tools > Diagnostics, as requested. Please let me know if any further details are needed.
Again, thank you so much for your help! I really appreciate your time and assistance.
Best regards,
Piotrek
