pistachio6321
Forum Replies Created
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Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] [Question] Review LocationThank you for reaching out!
Unfortunately, this feature is not yet available. It will be implemented in the future versions of the plugin.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Version 5.107.0 cr_upload_media endpointThank you for the follow-up!
Could you please update the plugin to version 5.109.0 and check that the ‘Attach Images/Videos’ option is disabled in the plugin’s settings? That should prevent media uploads.
Great, thanks for letting us know. The ‘backorder’ value was implemented in the version 5.108.0 that has just been released. Please install the update and let us know in case of any issues.
Thank you for reaching out!
If you use the ‘backorder’ status, Google then also asks for ‘availability_date’. How do you provide it for your products on backorder?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Review emails often not being scheduledThank you for providing the additional information.
It looks like the problem is related to how your shipping software integrates with WooCommerce. The most likely root cause here is that the shipping software makes order status updates directly in the database without calling the standard WooCommerce methods. As a result, WooCommerce doesn’t trigger any hooks to notify other plugins (including ours) that the order status was updated.
As the next step, please reach out to the support team of the shipping software and report this problem.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Review emails often not being scheduledThanks for sharing the screenshot. I checked it but cannot see any notes about the order status change. Could you please double check from your side?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Review emails often not being scheduledThank you for getting back to us!
Could you please share a screenshot of order notes for one of the orders with a missing review reminder? Similar to the point 6 in this support article: No Review Reminders Are Sent.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Review emails often not being scheduledThank you for getting back to us!
Could you please check if you can send review reminders manually for the remaining 21 orders with “No reminders sent yet” status?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Reset password prompt: Service errorThe issue should be resolved now. Could you please try again and let us know in case of any problems?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Review emails often not being scheduledThank you for getting back to us!
In this case, you will need to investigate potential issues with WP Cron on your website (e.g., cron skipping events). Since it is your website, unfortunately, we won’t have visibility of the root cause of the problem. Please try installing plugins for troubleshooting WP Cron or ask your hosting provider to enable a “real” cron for your website. This video should be a helpful starting point:
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] How to display store review form on siteThank you for providing additional information!
The questions that you configured on this screenshot https://snipboard.io/7Rn1Lh.jpg apply only to review forms for products. This is explained in the description of this feature: “On-site product review forms are displayed on your website. If reviews are enabled, WooCommerce displays them on product pages. However, on-site review forms can also be displayed using shortcodes or blocks.”
We will expand this feature to shop reviews in the future versions of the plugin. However, currently, it is designed only for product reviews.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] translate@coffeedog yes, sure, here is a guide about using ww.wp.xz.cn translation system: https://make.ww.wp.xz.cn/polyglots/handbook/translating/how-to-translate/
@matusv if you translated something in Loco translate, please make sure to sync and save them in Loco translate.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Change BCC emailThank you for reaching out!
Settings > Emails > Review for Discount > “BCC” address is the only setting for BCC address of review for discount emails. If it is not going to the right email, could you please share some screenshots illustrating your settings and results of a test?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] translateThank you for reaching out!
You can translate our plugin to your language using the official WordPress translation system. You can access it here: https://translate.ww.wp.xz.cn/projects/wp-plugins/customer-reviews-woocommerce/
Thank you for sharing the URL!
Unfortunately, we still cannot reproduce this issue on our test site. To investigate it further, could you please place the shortcode [cusrev_reviews_rating] at the bottom of a product description and check if it will show counts of reviews in all languages then?
