pixelsonic

Actually the problem is solved now. I just had to change a setting in another plugin that used AJAX and … then it worked again!

Thanks for your reply. Is this something you would consider to implement ? I´d be willing to pay for custom development perhaps.

Fantastic news, thanks! When will the update be available ? I have 1.6.4 but the default is still shipping from the dropdown. How can I change this to default to billing ?

I´m using the FLATSOME theme from envato where we have changed the child theme with some customization. So the checkout page was outdated and not compatible with the newest woocommerce update anymore. I´ve just downloaded the newest FLATSOME theme update with the new childtheme and copied the newer checkout file into the child them directory, so it´s compatible with the newest woocommerce. Once I´ve done that, the Stripe extension worked again.

Thank you for your response. Well, we were forced to use this version of the plugin after the recent woocommerce update of the previous version forced us to. After updating, the paypal connection was lost and even paypal couldn´t help. As a result, the gateway was not working and we couldn´t accept payments, which lost us significant money. We switch to another free plugin (which is free btw), so we don´t need yours anymore. Good luck anyway…

Well, I wasn´t reading the terms and conditions. They say that a refund is not possible if you just decide not to use the product. I was told I couldn´t get a refund, but I insisted in this because I wasn´t able to use the system. At the end I was getting a refund, but I think this was an exception.

This was just meant to be a warning for all who consider this solution that the terms won´t allow a refund.

Hope this helps.

Well, quite a bit disappointed after purchasing the add ons and installed.

You said that I need to re-sync products in my shop to make the bug mentioned above in point 2 work. I´ve done this, tested in several browsers, refreshed, but it´s still not working.

So, I´m currently stuck with a plugin that doesn´t work. I can´t change the products list and customers cannot select the products they purchased, instead they can select products that are not available (set to not published and draft). This is really not the solution that I expected.

Aside of this there is a severe bug in the file picker solution, preventing customers to upload files.

Really annoying after paying so much for the add ons!

Please get back asap!

Thanks,
Martin

Hi Julien,

thanks very much for your answers. That´s all great, except for the agent assignment. I´m currently having a problem, managing all support requests myself (I have about 8000 customers) and wanted to use your plugin to have a well integrated solution (I really like the way the tickets are displayed for the user and how everything is connected to wordpress (haven´t tested the woo commerce add-on yet). But it´s essential for me that I can define product categories for the customer on the support submit form which then lead to auto-assignment to different agents. Without this feature, I cannot really reduce the support amount for myself (which is the main purpose of installing a support solution).

So, if there is anything else that would make it possible, I´d be very happy.

Cheers,
Martin