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Viewing 15 replies - 1 through 15 (of 49 total)
  • Thread Starter plcexchange

    (@plcexchange)

    ok well this explains the disconnect. You cannot select custom attributes to map SKU/MPN/ETC for the feed settings. That is unfortunate for people who want to move from a unrelated platform to consolidate. I actually haven’t even noticed the “google for woo” selection in the product area until reading that article… which is where those attributes exist. I have a script for now updating the proper fields for the plugin as I dont want to migrate all my products to meet the new layout of hte plugin… thank you!

    Thread Starter plcexchange

    (@plcexchange)

    So I can confirm this works as of this morning via auto-update; it also looks like there was an additional release after that post as I have version 4.5.2 it says

    Thread Starter plcexchange

    (@plcexchange)

    @woocommerce hello guys; I really would appreciate leaving the ups functionality available in shipping and tax since you are acknowledging the short fall of woocommerce shipping; the reason shipping and tax is still useful is because you can do what you need with multiple labels AND ship via ups. So it’s unfortunate to hear this because you are closing the door to the only working solution (again) please leave shipping and tax fully functional until you build out the full functionality of woocommerce shipping

    Thread Starter plcexchange

    (@plcexchange)

    @kloon have the other issues, such as multiple package shipments (at later dates) been addressed or is that still a issue? How long can I continue to use the WOO Shipping & Tax plugin? I truly apologize for my directness but the new Woo Shipping plugin is still very far from being useful as a migration from “Shipping & Tax”; can you please comment on this? I truly respect what you and your team does but as a end user we REALLY REALLY went backwards on this one. Using Shipping & Tax again while UPS shipping was temporally removed just re-opened the wound for how much more thorough that plugin was.

    ADDITIONALLY: I am linking you to another very important thread that contains another major pain point for the plugin “Create additional labels” Can you by any chance comment on that as well? LINK: https://ww.wp.xz.cn/support/topic/cant-buy-additional-labels-for-same-order/ I also tagged you in a reply there to help locate.

    @kloon Have you taken any of these considerations any more seriously since last comment?

    Thread Starter plcexchange

    (@plcexchange)

    Guys this has to be a joke. How do you take out UPS from your plugin? What legitimate business relies on USPS? Honestly?

    I just want to add an umpteenth complaint on this issue, since the developers do not seem to understand the features importance. The new plugin (that replaces shipping & tax) is honestly a downgrade from the previous product, where the product was stripped of most complex functionality to facilitate a seemingly much more basic/simplistic storefront. Because the dev’s cannot seem to come up with examples of when a merchant could possibly need to use “create a new label” on a existing order (since they are “searching for use cases”), here are a few from the top of my head (and over $1m in revenue):

    1. Split Ship Items (I.e. ship complete vs ship individually)
    2. Ship a Back ordered item(s) once received (While in-stock items can ship immediately)
    3. Correct a shipping address once processed and/or shipped (delivery issue due to customer entered address)
    4. Ship a replacement/exchange/RMA
    5. Ship a Gift / promotion on an existing order
    6. Create custom boxed packages/shipping labels outside of the programs capabilities (i.e. custom box packing and/or handling of high # of product orders)
    7. Change product shipping speed (I.e. Ground to Next Day Air)

    Gerhard’s comment that this is “not high on the priority list” really bothers me as it is totally obvious this is a core feature left out of a “ground up” product. These of course are only a few examples but highlights a true lack of capability of this product to be honest. Most of these are basic merchant/customer service features.

    With that said, do I simply need to disable “Woocommerce Shipping” and re-enable “Woocommerce Shipping & Tax” to go back to the old style of order shipping/tracking? Are there any limitations of using the old plugin? Can it still hit UPS?

    I’m sorry, but do you have any better near term solutions to this problem? Creating a new order is not a solution at all, not to mention how it will affect analytics/revenue tracking (plus time loss and inefficiency). What is the actual timeline for this? Or can you suggest any other integrated products that have this feature so we can switch in the “interim”? This is such a basic level of shipping functionality I am actually very livid I am boxed in now with this product. We run a 7 figure business how can we not do something as simple as create a second shipping label on an order? (Please excuse my frustration but this is absolutely unacceptable) This should be at the front and center of your dev team.

    Thread Starter plcexchange

    (@plcexchange)

    Sorry I need to clarify, I was typing fast yesterday. The package section that all of my previous packages migrated to are under “Saved Templates”; so that I what I mean by custom packages, not the actual custom packages tab. This may be fixed by setting defaults on the settings screen.

    The second real item I do not like is that previously when a label was purchased, it would automatically close the “window” and I would be back at the order screen to do my next workflow steps (popup to printing the shipping label). Now, I have to go to print the label, and after that then use the “back arrow” at the top of the screen after the label has been purchased to manually return to my order. On top of this, I had a label summary on the orders page were I could go reprint and see 1 (or more) purchased labels for the order. Now, I have to click the button at the top of the screen “View Purchased Shipping Labels” to see if one, or more were purchased (and to reprint); this is no longer available in a overview fashion.

    Sorry, these may seem trivial but it now adds more time to my work-flow because I am forced to do extra steps now between my workflow steps.

    Hope this helps.

    Thread Starter plcexchange

    (@plcexchange)

    Ok guys, so clearing Cache seems to have resolved the issue. I can now find the button and print labels. I cannot say I like the new interface (change is bad!) but we will see with time how it works out. Are there ways to change default selections on the new menu? for example, I only use what is called Custom packages, can I make that the default selection? Anyways; thanks!

    Thread Starter plcexchange

    (@plcexchange)

    Hello, lets start with checking the dev console; how/where can I do that specific to the information you need? I am on wordpress.com; I will also try clearing cache as well. Disabling all plugins honestly is a solution I cant really test (or don’t want to) because this is a live website with active users, any one plugin disabled will degrade the customer experience and is a last resort.

    Thread Starter plcexchange

    (@plcexchange)

    To add details, from what I understand “Woocommerce Shipping” is the new plugin installed to handle creating shipping labels. Additionally, when I got to the plugin settings, It redirects me to ” Settings > Woocommerce > Shipping” and on the tab tree, “Woocommerce Shipping” is selected but I have a blank page in front of me (meaning, the page loads but there are no displayed settings)

    I hope you find a solution. I do think I like the new method of integration (it will ultimately simplify a ton) but it is hard to build in to a production site. Hopefully the traffic here will encourage a dev to respond. Cheers friend!

    Oh yeah; I think I know exactly whats up. All those attributes you mention you probably publish outside of this plugin, weather its custom or through a different plugin, HOWEVER, the google for woocommerce plugin DOES NOT automatically map Brand and GTIN data to the API/product feed as you are expecting it to. It does not “read your page” for the information, it uses existing woo product structure to get those variables, plus a wide range of NEW product attributes it adds to your WOO product page (Under “Google for Woocommerce”). These new fields includ their own Brand, MPN, GTIN, etc. HOWEVER, if you are like 99% of existing stores, ALL this data lives elsewhere. Because of this, you must go into Google For Woocomerce settings, under “Attributes” and custom map the GTIN, Brand and other fields to where you have them uniquely in your existing product structure (for me, these are under unique “attributes” i have made)

    I hope this helps!

    P.S. DEVELOPERS!!!! You need to create a way to copy attributes over to the new attributes you custom add because most stores existed before your new attribute layout! That is, if you want people to use them!

    • This reply was modified 1 year, 9 months ago by plcexchange.

    So I had a similar situation (without the suspension) but here is what I think. I used a previous method to load products from Woo to Merchant center (Custom plugin, with a custom mapped attribute product feed) which worked very well. When I switched to this plugin, it does not “map” everything as my custom script, so it only brings the basic information over with the products. If you have things like brands, product desc, gin, etc. in non-woo locations, it will not automatically map those and that could be part of your problem. I was able to resolve all my missing mapping with the attributes tab in the settings for google for woo, but it is still VERY limited. Good luck!

Viewing 15 replies - 1 through 15 (of 49 total)