PLUGENIUS

Hello Szilveszter from Trustindex ( @szlifkaszilveszter28 ),

It’s great to receive such a constructive response from you. I’m excited about the prospect of soon being able to integrate your plugin into my online shop and manage it in the four languages currently available.

I would be very happy to be notified as soon as this feature is developed and functional in the plugin. If it would be useful, I am available for testing, although I am sure that your team will be able to complete the development reliably for an upcoming update.

I have currently uninstalled the plugin from my platform, so I will not be aware of any upcoming updates. If you would be so kind as to notify me, I would be very grateful.

Kind regards,
Ivan

• This reply was modified 4 months, 1 week ago by PLUGENIUS.

Hi @simplysaru

Thank you for your response. However, I would like to address some points that, unfortunately, your reply completely overlooked.

For a plugin with as many negative reviews as this one, I find the tactic of redirecting to support requests to be highly presumptuous. My primary reason for this is that my requests for assistance were submitted when I first activated the plugin, nearly a year ago, as previously stated. These requests were made under a different profile than the one I am currently using, which was created more recently.

However, this point is ultimately unimportant. I can read numerous reviews, many of them quite recent, detailing issues identical to my own. This clearly demonstrates that the plugin is fundamentally flawed. No amount of support can resolve issues that are inherent to the plugin’s native functionality.

Furthermore, the decision to initiate a poll for multilingual support is a procedure typically adopted by large corporations that rely solely on statistical results to justify implementing features that simple common sense should dictate. Especially in Europe, but also globally, multilingual sites are increasingly commonplace. This trend alone should be sufficient justification to dedicate development hours to ensuring compatibility with the most popular WordPress multilingual plugins.

You yourself state that multilingual support is the most requested feature, yet you ask me to add my voice to a request that, given its obvious necessity, should already be in development without further formalities. It is truly exasperating to have to submit to the arrogant demands of large companies like Google, where everything is dictated by mere statistics and numbers, when on a human level, it would suffice to use common sense.

As far as I am concerned, your plugin is unacceptable by default. I am also a developer, and I would never dare to advise my clients to contact technical support when I am aware of my product’s inherent limitations. Instead, I would take the feedback to heart to improve and further develop my solutions to meet the real needs of my clients. For large corporations, however, this remains nothing more than an empty theory, devoid of any real meaning.

P.S.: For the record, my request for multilingual support is also among those on the idea board, submitted under a different profile in March 2024.

Furthermore, I would like to specify that Google Merchant Center has had data source functions indicating country and language for a considerable time. It is only your official plugin for WooCommerce that completely ignores this fundamental feature, making product synchronization practically incoherent for all languages. No support team can ever resolve this issue until the plugin is made compatible to sync each language with its own dedicated API.