pranavstorepro
Forum Replies Created
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Hi @artlset ,
Sorry to hear you’re still experiencing issues with the contact form counter.
From the screenshots what I can see, it seems like the shortcode might be placed in a field that doesn’t support rendering shortcodes. I’ve tested the latest version of the plugin on my end and it’s working as expected – please see this screenshot for reference: https://prnt.sc/QINe6Huos0ae
To help troubleshoot further, could you please share the exact steps to reproduce the issue on your setup? Also, are you using any specific plugin to display the form in a modal or popup?
I’d also recommend checking for conflicts with other plugins, as that could potentially cause this behavior.
Looking forward to your reply so we can get this resolved.
Best,
Pranav- This reply was modified 11 months, 2 weeks ago by pranavstorepro.
Hi @gvenk ,
We have updated our code to refresh only the subscription being updated, instead of processing all subscriptions, to improve performance. Please update the plugin to the latest version (1.3.5) and let us know if everything works as expected.
Thank you for notifying us about this issue.
Best regards,
PranavHi @gvenk,
I wanted to update you on the progress. Our team has been working on improving the code for better performance, but it’s taking longer than expected and we apologize for the wait.
We’ll keep you posted and release the improved version as soon as possible. Thanks for your patience and understanding!
Best regards,
PranavHi @artlset ,
I hope you’re doing well, and apology for the delay in reply.
We’ve implemented the new functionality in the plugin to display counter/timestamp, and time in additional areas. Now it will not only show in emails. Please check the screenshots of the plugin and update the plugin to version 1.0.5 to use this feature.
Best Regards, Pranav
Hi @artlset ,
I’ve reviewed your website and submitted a test form. I believe you need to show the submission count on this pop-up, as shown in this image: https://imgur.com/a/8nRiVcq.
Currently, our plugin only displays the count in the email notification. However, due to multiple requests for this feature, we will be adding it in an upcoming version.
We’ll update you once this feature is implemented.
Thank you for reaching out to Store Pro.
Best regards,
PranavHi @artlset ,
Thank you for reaching out!
Could you please provide your website URL so we can take a look?
Best Regards,
PranavForum: Plugins
In reply to: [Buy X Get Y Free by StorePro] Shows Same Quantity for Free and Main ItemHi @407marketing ,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.
Thanks
SarunForum: Plugins
In reply to: [Buy X Get Y Free by StorePro] Shows Same Quantity for Free and Main ItemHi @407marketing ,
This is Pranav from Store Pro.
I’m sorry to hear that you’re having issues with the free product adding to cart. We have tested the plugin in our test sites ,but could not replicate it in our side.
So,could you confirm,if the plugin is in latest version ?
If possible, please run a conflict test by deactivating all plugins except WooCommerce , Buy X Get Y Free by StorePro. Consider switching the theme to a default (storefront) as well.
For further check, We’d be very happy to help you out.
If you have a staging site, then please provide us access to it. We will also need to get temporary admin login details for your site. You can submit the login details via our secure form .We will look into that as early as possible.
Thankyou for contacting Store Pro!
Pranav
Trusted eCommerce Experts
Support Team / Happiness HQ
[email protected]
https://storepro.ioHi @florianlg ,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.
Cheers!
PranavHi @tpitserv ,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.
Cheers!
PranavForum: Plugins
In reply to: [Subscription Renewal Reminders for WooCommerce] Renewal reminders not sentHi @lunamedia
I would like to express my gratitude for your patience. I apologize for the delay in my response.
Currently, the free version of the plugin is not capable of synchronizing emails. If you require a compatible plugin, customization of the existing plugin will be necessary. Please note that customization services are subject to a charge for our valued customers.
kindly send an email to [email protected] outlining your specific requirements. Once we receive your detailed information, we will promptly provide you with a quote tailored to your needs.
Thanks
Hey @vantuykomn ,
Hope you are doing good!
We would like to inform you that we have fixed the issue now. You may download the latest version of the plugin version 1.1.3.
Let me know after your testing!
Thank you so much for your time on this as well🤗</img>
Pranav
Hi Crossy,
Unfortunately,we could not replicate this issue from our side.Could you please confirm ,if the same user have any cancelled subscriptions?
Are you facing this issue still?
Please let us know,more about this issue?
Thanks,
PranavHi @vantuykomn ,
My apology for delay in the reply.
We could also replicate this issue now.We are working on this right now.
There will be an update with a fix for this bug as soon!
I really appreciate you for pointing this out as well.
Thanks ,
PranavForum: Plugins
In reply to: [Subscription Renewal Reminders for WooCommerce] Emails not sendingHi @tpitserv ,
It’s a while we haven’t heard back anything from you.
I hope this issue has been resolved!
If you still facing any issues,feel free to open a new thread.Thanks
Pranav