prasada_pujari

Hi @lensdigital ,

Thank you for reaching out.

Kindly note that, there are no additional configurations required for the plugin to function with the Hello theme.

To help us investigate this properly, could you please confirm the following details:

1. What exactly is not working when using the Hello theme? (e.g., widget not loading, styling issue, JS error, layout breaking, etc.)
2. Are you seeing any console errors? If yes, please share a screenshot or copy the error message from the browser console.
3. Which versions are you using:
   • WordPress
   • Elementor
   • Our plugin
4. Have you tried:
   • Regenerating CSS & Data (Elementor → Tools)?
   • Clearing cache (including server/CDN cache)?
   • Deactivating other plugins to check for conflicts?
5. Does the issue occur only with Hello theme, or does it also happen with other themes?

Once we have these details, we’ll be able to diagnose the issue more accurately.

Looking forward to your response.

Regards,

Prasada

Hi @developeresfera,

Could you please share the PHP version, WordPress version, Elementor version and Responsive Addons for Elementor plugin version you are using?

Also, kindly provide a screenshot of the settings configured in the Post Carousel widget on your end, so that we can analyse the issue.

Regards,

Prasada.

Hi @loudnessbeats,

Kindly note that the we checked WP Cookie Consent at our end with plugins Simple download monitor and WP forms and it works properly without any issue.

Can you please let us know if you have the latest version of the WP Cookie Consent and also please check if you are using any caching/optimization plugins that might also be causing the issue .

Hi there,

Thanks for writing in.

Please submit a ticket through this link for assistance so that we can investigate the issue.

Thanks for your understanding.

Regards,

Prasada

Hi @fmlynet ,

Thanks for writing in.

Please submit a support ticket at this link so our team can investigate the issue further.

Regards,

Prasada

Hi,

Kindly note that we have released a new version (v3.3.4.1) with this fix. 

Please update it and let us know if you encounter any further issues.

Hi George,

Sorry for the confusion.

Our development team is still working on it and have fixed it.

We will be releasing the updated version shortly.

In the meantime, I am sending you the updated ZIP file on the support ticket thread so you can apply the fix right away.

Please let us know if you need any further assistance.