PreBook

Hi there,

Thank you for reaching out and bringing this issue to our attention. I understand how frustrating it can be when the logo upload process hangs, and I’m here to help resolve this as quickly as possible.

I’ve tried replicating the issue on my end but haven’t been able to reproduce it. To better understand the problem, could you please provide the following:

1. A screen recording of the issue (if possible). This will help us identify any specific steps or conditions causing the problem.
2. Details about your setup:
   • Device type (e.g., laptop, tablet, mobile)
   • Operating system (e.g., Windows, macOS, iOS, Android)
   • Browser and version (e.g., Chrome 120, Safari 16)

You can email the recording and details to [email protected], and we’ll prioritize your request for faster support.

In the meantime, here are a few troubleshooting steps you can try:

• Clear your browser cache and cookies.
• Try using a different browser or device.
• Ensure your internet connection is stable.

If the issue persists, we’ll investigate further once we receive your details. Thank you for your patience, and I look forward to resolving this for you soon!

Best regards,

PreBook Support

Hello there,

Thank you for using PreBook and for reaching out to us with your questions and feedback. We appreciate you taking the time to help us improve the plugin.

Payment Methods:

Currently, we only support the on-site cash payment as the primary method. However, we are actively working on integrating popular payment methods like PayPal, Stripe, and others in future updates. In the meantime, you can still accept payments through other methods outside of PreBook, such as manually processing payments through your chosen payment processor after a booking is confirmed.

Email Notifications:

Regarding email notifications, PreBook sends notifications to staff and customers when an appointment is booked. It triggers appointment approved or pending email based on the default appointment status. Additionally, it triggers emails when the appointment status is changed to approved, pending, canceled, or rejected. For checking the email logging, you may use the WP Mail Logging plugin on your staging site. If you or your users are not receiving these notifications, please check your spam/junk folders or ensure that the email settings in PreBook are correctly configured. While we don’t currently send notifications to the admin, you can easily view and manage all appointments from the PreBook dashboard.

Time Slot Error:

We’d like to investigate the time slot error you mentioned (“not available”). It would be helpful if you could provide us with more context or a video demonstrating the specific scenario where the “not available” error occurs. This will allow our team to better understand and investigate the issue.

Thank you once again for your kind words and support. We have an extensive plan and roadmap for PreBook to make it the best appointment solution for WordPress. Your feedback is invaluable to us, and we appreciate your patience and understanding as we continue to improve.

If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to assist you and ensure you have a seamless experience with PreBook.

Best regards,
PreBook Support Team