I have no idea about the theme. It was pre-installed by the person who built the site.
I will do that first before. Does this mean I need to change to a different theme or is there anything else I can try?
I have not. I am not very experienced in this kind of thing. if I change to a different theme and go back to the existing theme will it work in the same way or will I lose all the info and setting etc.?
