pro450
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With all of the _ga and _gl parameters that are added, there are 7,816 characters added to the URL. That is the problem. I’m guessing that findhelp’s webserver is not dealing with that length of data. The parameters are repeated 32 times.
Here’s a part of it. I don’t think we need the whole 7,816 characters, since it just repeats:
https://help.iacommunityhub.org/?_ga=2.234301470.1420058823.1690922808-1545611068.1690922808&_gl=110up69o_gaMTU0NTYxMTA2OC4xNjkwOTIyODA4_ga_0TBXTTWHF4MTY5MDkyMjgwOC4xLjEuMTY5MDkyNDQ0Mi4wLjAuMA.._ga_LGPRHG0NMFMTY5MDkyMjgwOC4xLjEuMTY5MDkyNDQ0Mi4wLjAuMA.findhelp.com%2F%3F_ga%3D2.234301470.1420058823.1690922808-1545611068.1690922808&_gl=110up69o_gaMTU0NTYxMTA2OC4xNjkwOTIyODA4_ga_0TBXTTWHF4MTY5MDkyMjgwOC4xLjEuMTY5MDkyNDQ0Mi4wLjAuMA.._ga_LGPRHG0NMFMTY5MDkyMjgwOC4xLjEuMTY5MDkyNDQ0Mi4wLjAuMA.findhelp.com%2F%3F_ga%3D2.234301470.1420058823.1690922808-1545611068.1690922808&_gl=110up69o_gaMTU0NTYxMTA2OC4xNjkwOTIyODA4_ga_0TBXTTWHF4MTY5MDkyMjgwOC4xLjEuMTY5MDkyNDQ0Mi4wLjAuMA.._ga_LGPRHG0NMF*MTY5MDkyMjgwOC4xLjEuMTY5MDkyNDQ0Mi4wLjAuMA.findhelp.com%2F%3F_ga%3D2.234301470.1420058823.1690922808-1545611068.1690922808&
You are not seeing the problem because I disabled Site Kit and switched to another plugin and it fixes the problem.
I’m not sure why findhelp is blocked for you. If you’re in the US, try to go to findhelp.com. I’m curious.James, thank you so much for your response.
I just want to make sure I have communicated correctly. You said “In your case, as you are using ahelpsubdomain for your site, this is normal.” But the “help” subdomain is not our site. help.iacommunityhub.org is set to an IP address (site) that is run by another unrelated company called findhelp. Our site is iacommunityhub.org and when we link to help.iacommunityhub.org, the url overflows and their page doesn’t function.
Otherwise, do you mean that everyone who uses Analytics (with no configuration) and has a subdomain that is not the same Analytics property will have this overflow problem that makes the links to the subdomain malfunction? And it has nothing to do with Site Kit?We have no configuration in Analytics. We don’t have any cross-domain settings. Other than setting up the property and connecting it to the site, nothing has been done in Analytics. For what we need, it is working great and will not get any attention until our non-profit can hire web marketing professional.
Just as a quickfix, is there a way to specify a link so that Site Kit will ignore it?