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  • Plugin Contributor Paul

    (@pryley)

    1. To hide fields in the form, use the hide options in the Review Form block options.
    2. To add custom fields to your form, use the Review Forms addon.
    3. The Review Themes addon allows you to create custom Review designs and adds addition styling controls to the block options. Otherwise, you will need to write your own custom CSS. Use the the Web Inspector of your browser to view the classnames that you can target with CSS.
    4. Please watch the tutorial video to learn how review assignment works: https://youtu.be/H5HdMCXvuq8?t=527&si=x1hiJZgJdT8OaPTh
    Plugin Contributor Paul

    (@pryley)

    How many reviews do you have in total?

    What happens if you go to the Site Reviews > Tools page and run the following tools:

    • Migrate Plugin (Hard Reset)
    • Repair Review Relations
    • Reset Assigned Meta Values
    Plugin Contributor Paul

    (@pryley)

    1. What is the URL of the page that has the schema errors?
    2. What Schema Type did you select in the Site Reviews settings?
    3. If using a Schema integration, which schema plugin are you using and which schema type did you select for your page?
    Plugin Contributor Paul

    (@pryley)

    To clarify option 2: since MultilingualPress uses WordPress Multisite for multilingual websites (and not post duplication), review translation is fully supported.

    Plugin Contributor Paul

    (@pryley)

    Short answer: reviews are not translatable with WPML, that is why WPML does not recognize the site-review post type as translatable.

    1. The integration that Site Reviews provides with WPML (and Polylang) is as follows:

    When reviews are assigned to a page, Site Reviews links the review to the Post ID of that page. However, WPML creates duplicate posts for every language of a page. The English version of a page will have one Post ID, the German version of that page will have another Post ID, etc. This means that when reviews are assigned to the English version of a page, they are only linked to that English page. They are not linked to any other language of that page.

    This works if you want to isolate reviews to their page language (i.e. reviews submitted on the German page are only showed on the German page, reviews submitted on the English page are only showed on the English page, etc.).

    However, many people running a WPML website will want all reviews assigned to any language of a page to display on all languages of that page.

    This is what the integration does!

    2. Reviews are not translatable in WPML for the same reason that comments are not translatable.

    WPML does not allow you to translate comments for performance reasons. Comments (much like reviews), are not primary page content. A page has many translations, each translated page can have thousands of comments, each comment can have many translations…you see where this is going?! A Site can have thousands or even tens of thousands of comments, and when you start using the duplication method that WPML uses for translations, your database queries become more complex and loading comments becomes a bottleneck in your page load.

    Site Reviews is extremely fast because of its optimized database queries. It uses a custom private post type because that allows us to potentially support native WordPress comments (i,e. review discussions) down the road. However, trying to fit Site Reviews into the WPML method of post duplication for translations does not work from a technical and performance standpoint.

    Reviews are like comments in that they are not created by the website owner (unlike pages and posts). They are submitted by third parties. In fact, WooCommerce uses the WordPress comments table for reviews for this very reason.

    3. Alternative solutions

    Site Reviews provides two alternative solution for translating reviews.

    Option 1: The Review Actions addon allows your visitor to translate non-English reviews into English on the fly. Currently it only works from non-English to English (not the other way around).

    The translation feature uses DeepL Translate which is marketed as “The world’s most accurate and nuanced machine translation service”. The DeepL API offers a free account which has a 500,000 character limit/month which should be enough for most people. Automatic language detection of reviews is performed when a review is created or first displayed, and you can add a free Detect Language API key for more accurate language detection.

    Option 2: Site Reviews integrates with MultilingualPress, a multilingual plugin which uses WordPress Multisite for a multilingual website. If you are concerned about performance, this is a far better option than WPML or Polylang.

    Plugin Contributor Paul

    (@pryley)

    Thanks @corpporthis

    @rajdhaniband Using the WordPress Support forum to ask for assistance is the best way to get help with the Site Reviews plugin (reviews are not support requests). Most support requests are responded to within 24 hours.

    Site Reviews provides valid AggregateRating schema for your reviews, but it is not intended to be a complete schema plugin. Site Reviews integrates with the 5 most popular schema plugins. If you are serious about your website schema, then you will use a proper schema plugin and enable the integration in the Site Reviews settings.

    Otherwise, Site Reviews Provides the basic minimum required schema settings for the LocalBusiness and Product schema types. If you have selected LocalBusiness or Product as your schema type, make sure that you fill out all of the additional schema settings to avoid getting schema errors.

    If you have selected “Custom” as the schema type, you will likely need to use a PHP snippet (as demonstrated on the FAQ and Hooks tabs on the Help & Support page) to add additional supporting schema values for that custom schema type otherwise you will most certainly get schema errors.

    Again, I recommend you make use of one of the schema plugin integrations that Site Reviews provides and then use that Schema plugin to add page schemas to your website.

    Plugin Contributor Paul

    (@pryley)

    I guess you didn’t bother to ask for assistance. That’s fine.

    Plugin Contributor Paul

    (@pryley)

    You will need to use the Review Filters addon to add filter controls to the reviews and rating summary.

    Plugin Contributor Paul

    (@pryley)

    You can do the same with the Elementor widgets.

    Plugin Contributor Paul

    (@pryley)

    Use the block options to change the color and font size.

    For additional styling options, either use custom CSS or the Review Themes addon with Site Reviews Premium.

    Plugin Contributor Paul

    (@pryley)

    To display the review count instead of the rating percentage in the Rating Summary, add this custom CSS to your website:

    .glsr-summary-bar-percent::before {
    content: attr(data-reviews);
    }

    OR:

    1. Install the Pattern CSS plugin
    2. Add the Rating Summary block to your page
    3. Add the following CSS to the Pattern CSS block option:
    [block] .glsr-summary-bar-percent::before {
    content: attr(data-reviews);
    }

    You will need to use the Review Filters addon to add filter controls to the reviews and rating summary.

    Plugin Contributor Paul

    (@pryley)

    What I want to do is, once a review has been sent and approved I want to add a text like this automatically to the review (a response from me)

    Thanks for submitting a review of our services, reviews help others who are looking for an honest, reliable appliance repair company.

    In that case, you will need to use the Review Notifications addon to create a custom notification in the plugin settings.

    Also I have set a slider in my theme, you can view it on the reviews page, is there a way to align the items in the reviews?

    Please use the Support Form on your account to request assistance with the addons.

    Plugin Contributor Paul

    (@pryley)

    Two ways to do this.

    1. Enable Review Verification and edit the verification notification text in the settings.
    2. Use the Review Notifications addon.
    Plugin Contributor Paul

    (@pryley)

    Again, please use the Support Form on your account page to request assistance with the addons as I am unable to provide support for premium addons on the WordPress forums.

    If you have the Review Themes addon installed and you have created at least one review theme, then the “Use a Custom Theme” option will appear in the Flatsome widget settings.
    The Review Themes addon will also add additional options to the Design section in the Flatsome widget settings.
    Plugin Contributor Paul

    (@pryley)

    WordPress only allows to provide support for the Site Reviews plugin here. Please use the support form on your account page to get help with the addons: https://niftyplugins.com/account/support/

    Also, you first need to create a Review theme: “Site Reviews > All Themes > [Add Theme]”. Then select the Review Theme in the “Latest Reviews” Flatsome widget options.

Viewing 15 replies - 1 through 15 (of 384 total)