Pulak Ahmed

Hi @rogerswd,

Thank you for the details and for trying the initial troubleshooting.

Since the issue persists even with the default theme and all plugins disabled, it’s likely related to a server-level issue or blocked REST API/AJAX requests.

Could you please:

• Check if yourdomain.com/wp-json/ is working
• Share a screenshot of the Network tab while loading the settings page
• Let us know your WordPress and PHP versions
• Share the website URL and a screenshot of the console of the shortcode settings page

Also, try temporarily disabling any server firewall (e.g., ModSecurity) and clearing all caches.

Look forward to hearing from you.

Thank you.

Hello @teamtacho,

Yes, it’s possible to change the default placeholder image to a custom image using the following hook. You can change the image URL to set one of yours.

function my_custom_placeholder_image( $placeholder_img ) {
    return 'https://yourwebsite.com/wp-content/uploads/custom-placeholder.png';
}
add_filter( 'pcp_no_thumb_placeholder', 'my_custom_placeholder_image' );

Apply the code and the default placeholder image will be updated.

Thank you.

Hello @titoz,

Hope you are doing great today!

We have reviewed the page link you shared and noticed that you are currently using WPML to translate the website content. While this approach works, translating the plugin strings using the Loco Translate plugin would likely be a simpler and more efficient solution.

With Loco Translate, you can easily translate the plugin strings directly from the plugin’s settings panel without needing additional configuration. This often makes the translation process more straightforward and easier to manage.

Please follow the instructions provided in the documentation below to translate the required strings using Loco Translate.

Documentation: https://locationweather.io/docs/using-loco-translate/

If you have any questions or need further assistance, feel free to let us know. We will be happy to help.

Thank you.

Hi @wt5x,

Thank you for your feedback and for taking the time to share your experience with our plugin. We truly value all user input as it helps us improve our products.

We would like to clarify that the WX Service Alerts (National Weather Alerts) feature is part of the Pro version of the plugin. This is clearly mentioned in the plugin’s description under the Pro features section, which states:

“Show/Hide National Weather Alerts (Pro)”

The Lite version of the plugin includes a full set of features as described in the plugin description, but WX Service Alerts are intentionally included as a Pro feature. Our goal is to provide transparency to all users regarding what is available in the Lite version versus the Pro version, and we do not advertise any feature in a misleading way. You can verify the full description of the plugin here: Location Weather Plugin Description.

We kindly request you to recheck the plugin description regarding the features available in the Lite version. We hope this clarification helps, and we would greatly appreciate it if you could reconsider your review based on this information.

Thank you again for your support and understanding. If you have any questions or need guidance on upgrading to the Pro version, we are always here to assist you.

Have a nice day!

Thank you!

Hello @maginem,

Thank you for reporting the issue.

We have tested the latest version of the plugin with Divi, including the Theme Builder, and everything appears to be working correctly on our end. The templates load properly without any console errors during our tests.

Since it is working in our environment, the issue might be related to a conflict with another plugin, a caching layer, or a site-specific configuration.

Could you please provide the following information so we can investigate further?

• A screenshot or copy of the console errors you are seeing
• The Divi theme version currently installed
• The WordPress version you are running
• A screenshot of active plugins on your website if possible.

We look forward to your reply.

Best regards,

Hi @christellelac,

It seems the lightbox that opened upon clicking was not the native lightbox of the WooGallery. The Elementor opened its default lightbox and overrode the native WooGallery Lightbox. Which is why the lightbox functions are not aligned with the lightbox settings of WooGallery. Check the screenshot.

There is a conflict of functionalities between the Elementor Lightbox and the native WooGallery lightbox. The issue will be addressed in the upcoming version of the plugin. In the meantime, if you need a quick solution, you can open a thread here.

Thank you.

Hi @waseemsannib,

We haven’t receive any update from you yet. We are marking the ticket as resolved. If you need any further assistance feel free to open a new ticket.

Have a nice day!