quttera
Forum Replies Created
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Forum: Fixing WordPress
In reply to: wordpress malicious softwareThe infection also could be hidden in the database used by WordPress.
Try to dump and investigate it for suspicious links or suspicious code snippets.
Best Regards
MichaelForum: Fixing WordPress
In reply to: wordpress malicious softwareThank you,
This is not a core WordPress file while it locates in wp-includes directory.
This is the reason why the scanner marked it as suspicious.
It is not malicious, you can whitelist it.
Best Regards
MichaelForum: Fixing WordPress
In reply to: wordpress malicious softwareHello @dnmmalta
Can you please share the report entry for the detected .htaccess to investigate the detection reason?
Thank you
Thank you for the provided information.
The fix will be added in next plugin release.
Please test it with the new version that will be release 27.01.2020Thank you,
Quttera TeamThank you for getting back.
Here is a definition of the opus file header
(https://tools.ietf.org/html/rfc7845#section-5)
Can you please open one of opus files with a hex editor and verify that you see
OpusHead string at the start of the file?
Just to verify we are going to add a correct header detection.
Thank you,
Quttera Team.Please send us domain details to support[at]quttera.com and our engineers will review and fix this issue.
Best Regards
Quttera Support TeamThis plugin should work on any WordPress installation since version 3.2
Please let us know if you see any error/issues and we will do our best to fix it.Best Regards,
Quttera Support TeamPlease rescan the site directly on quttera.com in an hour os so.
If the issue still reproduced, please send us website details to
support[at]quttera.com.Our engineers will investigate and fix it.
Quttera Support Team.
Could you please share which types of audio files do you have thus we can test bug fix before delivery?
Thank you
Quttera Team.Forum: Plugins
In reply to: [Premmerce WooCommerce Customers Manager] QutteraThank you for reporting this issue
The detection occurred due to the following code$fn = ‘base64’ . ‘_decode’;
return $fn( strtr( $input, ‘-_’, ‘+/’ ) );such code widely used for run-time generation of shell-code decoders.
We investigated the detected file and it is clean.
The detection will be whitelisted in the next plugin release.Thank you for this comment, it is very appreciated.
We forwarded your request to RnD team, and hopefully, the text files filtering will be added to the scanner version.
Unfortunately testing only for file extension won’t work since there are multiple samples of malware changing the file extension (like *.ico) to avoid detection.
We will update you once this functionality/bug fix will be delivered.
Quttera Team.
Thank you for your comments.
The scanner logic is based on heuristic detection which main target to detect new and hidden infections.
Unfortunately sometimes it provides false positive detection.
Could you please share with us investigation report thus we can whitelist incorporate detection?
Thank you.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Quttera Error message@robword please upgrade Quttera plugin to the last version. This should fix all recently detected false positives.
Quttera team.
Forum: Plugins
In reply to: [WPSSO Core - Complete Schema Markup and Meta Tags] Quttera Error message@robword thank you for reporting this issue.
This is false positive and will be fixed in the next plugin release.Best Regards
Quttera team.According to the error message, it seems that WordPress was able to download the update but the file was removed before CMS was able to install it.
Can you please reinstall it again and let us know the status.
Thank you.