quttera
Forum Replies Created
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Thank you for reporting this issue.
We aware of a the error log occurring just before scan termination.
This is just log and has no impact on the scan itself.
We are working to eliminate this error and hopefully will release a fix during this week.
We will update you once new version had been released.
Forum: Plugins
In reply to: [Quttera ThreatSign – Web Malware Scanner for WordPress] Error in scanThank you for your clarification.
We will add more logs wrapping new functionality and will update you once the code released.Thank you for your help.
Forum: Plugins
In reply to: [Quttera ThreatSign – Web Malware Scanner for WordPress] Error in scanThank you for the provided the information.
We will add more logs around new functionality and track the issue.
Can you please verify the plugin is allowed to create a file(s) into its directory
(/wp-content/plugins/quttera-web-malware-scanner/) ?Thank you for your help.
Forum: Plugins
In reply to: [Quttera ThreatSign – Web Malware Scanner for WordPress] Error in scanIn the latest version, 3.3.1.1, we added support to manage the filesystem snapshot as a file instead of in the database.
In order to enable this feature please add
define(‘QTR_FS_SNAPSHOT’, true);
to the wp-config.php file.
The snapshot file will be created into scanner plugin’s directoryPlease let us know if this worked for you.
Forum: Plugins
In reply to: [Quttera ThreatSign – Web Malware Scanner for WordPress] Error in scanThank you for the provided information.
We will investigate what can lead to the issue, maybe generated snapshot contains some characters which can break SQL query sent to the database.
We will update you on our findings.
Forum: Plugins
In reply to: [Quttera ThreatSign – Web Malware Scanner for WordPress] Error in scanHere is the code snippet presenting the error
=================================================
else
{
$rc = update_option($option,$value);
if(!$rc){
if($logger){$logger->Error(“Failed to update option $option”);}
}else{
if($logger){$logger->Info(“Content of $option updated successfully”);}
}
return $rc;
}=================================================
The core WP function update_option() (which actually stores data in options table) returns failure.Can you please check with your hosting provider if they see any errors in communication with the backend database?
Forum: Plugins
In reply to: [Quttera ThreatSign – Web Malware Scanner for WordPress] Error in scanThis error points out that WordPress failed to download hashes of core file for further comparison.
Can you check any errors in plugin scan dashboard or in file
home/lavozderioseco/public_html/wp-content/plugins/quttera-web-malware-scanner/runtime.logThis should contain error related to filesystem snapshot load.
Forum: Plugins
In reply to: [Quttera ThreatSign – Web Malware Scanner for WordPress] Error in scanThe newly released plugin version 3.3.0.83 updated with code logging access to WordPress options table.
This should provide more information on the snapshot load/store issue.Forum: Plugins
In reply to: [Quttera ThreatSign – Web Malware Scanner for WordPress] Error in scanIf plugin fails to store filesystem snapshot it won’t be able to proceed with scans thus number of scanned files is a matter when snapshot error occurs.
In the next plugin release (this Friday) we will add more logs to track the snapshot storage issue, which will give us more information about why access to the database fails.
We will update you when new version is ready.
Forum: Plugins
In reply to: [Quttera ThreatSign – Web Malware Scanner for WordPress] Error in scanThank you for the provided information.
The first error means that plugin failed to load checksums of WordPress core files from the following URL (https://api.ww.wp.xz.cn/core/checksums/1.0/?version=)
The second error means that one of the detection patterns failed to be compiled properly.
Can you please share whether the filesystem snapshot related error still persist?
Forum: Plugins
In reply to: [Quttera ThreatSign – Web Malware Scanner for WordPress] Error in scanPlease try to run plugin once again and see if the error log file updated with any error/warning related to database access.
Forum: Plugins
In reply to: [Quttera ThreatSign – Web Malware Scanner for WordPress] Error in scanThe file system snapshot is a list of files and directories which are queued for further plugin scan.
This list is managed in WordPress’s database (options table) using “qtr_scan_cron_args” name
The mentioned error means that plugin either failed to store this files list in the database or it failed to read it from the database.
Please check PHP error/log files, they should contain additional errors related to database access (options table).
Forum: Fixing WordPress
In reply to: Malware detected (?)Can you please share with us the detected file and our team will investigate it?
Thank you for the question.
The external scan doesn’t see actual PHP source files but either the HTML pages generated by the PHP code.
Please try to run an internal scan in the heuristic mode, it may help to find suspicious PHP files injecting that JS code.
Once you run an internal scan, please pay attention to alien files which also could be used to inject that infection.
If still nothing found, dump website database, it could be that infection injected directly into the database.
Best Regards
Can you please send us this file to support[@]quttera.com for further investigation?
Our malware team will investigate it and whitelist in case of false-positive detection.
Best Regards
Michael