JoomSky
Forum Replies Created
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Forum: Plugins
In reply to: [JS Help Desk – AI-Powered Support & Ticketing System] Restore My accountHi,
Enable debug log and check the error detail.
Edit ../wp-config.php
// This enables debugging. define( 'WP_DEBUG', true );Check the docs
https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/
https://www.hostinger.com/tutorials/debug-wordpress?utm_medium=ppc&utm_campaign=Generic-Tutorials-DSA|NT:Se|LO:PK&gad_source=1&gclid=Cj0KCQjw7dm-BhCoARIsALFk4v8oSbqTtf52OTjH7WeU0XHn-Bmb08RiDLmDFHjLS-HoQlAvbqZgyIcaAuFMEALw_wcB
Hi,
There is one line change in the code.
Edit ../wp-content/plugins/js-support-ticket/modules/ticket/model.php
Find on line number 497
AND ticket.status = 3
Replaced with
AND ticket.isanswered = 1 AND ticket.status != 4 AND ticket.status != 5 AND ticket.status != 0
Hi,
Here is quick fix, proper fix we will add in the next version.
Edit
../wp-content/plugins/js-support-ticket/js-support-ticket.php
find the following lines of codes
Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/plugin.php';
}
Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/plugin.php';
Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/admin.php';
}
Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/admin.php';
Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/file.php';
}
Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/file.php';
Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-pclzip.php';
}
Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-pclzip.php';
Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-wp-ajax-upgrader-skin.php';
}
Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-wp-ajax-upgrader-skin.php';
Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-wp-upgrader.php';
}
Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-wp-upgrader.php';
Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-plugin-upgrader.php';
}
Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-plugin-upgrader.php';
Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/translation-install.php';
}
Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/translation-install.php';
Find
if(strpos($wp_site_path, "http") !== false) {
$wp_site_path = ABSPATH . 'wp-includes/class-phpass.php';
}
Replace with
$wp_site_path = ABSPATH . 'wp-includes/class-phpass.php';Hi,
Yes, it is possible.
Edit the slug
Admin > Help Desk > Slugs
Edit the add-ticket slug with your slug. Same for my-tickets slug.
Forum: Plugins
In reply to: [JS Job Manager] How to setup these features and more?Forum: Plugins
In reply to: [JS Job Manager] How to download resumes or export resumesHi,
Employer can export or download resume in Applied resume page.
Forum: Plugins
In reply to: [JS Job Manager] How to put latest jobs on home page?Hi,
Use the jobs shortcode at the homepage or use the jobs widget.
Forum: Plugins
In reply to: [JS Help Desk – AI-Powered Support & Ticketing System] Problem closing ticketHi,
Make sure all addons are upto dated.
Admin > Help Desk > Addons Status
Please check the system errors
Admin > Help Desk > (Admin left menu) > System Errors
Hi,
It may problem in some other area.
Can you please open a support ticket
Hi,
Thanks for considering Help Desk.
Help Desk not offer SMS integration.
Thanks,
Hi,
Please update to 2.8.5.
Problem will be solved.
Hi,
Email Templates does not offer conditions/code etc.
Anyhow it support action hooks.
You can write your own code
jsst-beforeemailticketcreate
jsst-beforeemailticketreply
Parameters ($recevierEmail, $subject, $body, $senderEmail)
Hi,
Help Desk add datepicker class with the date custom field.
When user click on it, a date picker display to select date.
Check the image
Press F12 and check console window for any JavaScript error.
Hi,
Please try this
Edit ../wp-content/plugins/js-support-ticket/includes/jsst-hooks.php
Find on line number 291
$data['name'] = $post_user_login;Replace with
$data['name'] = $name;Open User > Admin profile and save it without change any thing.
You can do same thing for user.
Now create a new ticket and check the names.
Hi,
Sometimes, the user clicks multiple times on the ticket reply button, so the system stores the same reply multiple times.
Do you face same problem on multiple tickets?
Check these configurations for reply at front-end
Admin > Help Desk > Configurations > Ticket Settings >
Show Admin OR Agent Email On Ticket Reply: Yes
Show Anonymous Name On Ticket Reply: No